Program Manager - Service Now

  • Competitive
  • Singapore
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 16 Oct 18

Program Manager - Service Now

JobTitle: Technical Program Manager – Service Now


· Must have proven experience in business/functionalanalysis in Service Management projects, preferably knowledge of integration ofEIM and Active Directory;
· proven experience in requirements gathering and testplan preparation and testing execution.
· ServiceNow OOB experience, PPM Module and AutomatedTest Framework experience.
· Awareness of IAM archtiecure
· Extensive experience with automation within theServicenow platform
· Excellent communication skills

The primary responsibilities include the following:

· Define and execute delivery of requirements tointegrate external 3 rd Party Cyber Security tools with ServiceNow(Requires coding and development skills)
· Delivery of Cyber Security controls in relation toworkforce movements, off-boarding requirements.(Requires coding and developmentskills)
· Elicit underlying business need to be addressed andinformation related to the product (ServiceNow & Integration tools)(Requires coding and development skills)
· Organise, specify and model the requirements to ensurethey are complete and unambiguous
· Document the requirements in a format that can beshared with stakeholders
· Ensure the requirements map to the real business need,are approved by all relevant stakeholders, and meet essential quality standards
· Provide clear direction to the project member whereambiguity exists, and resolve issues, risks and cross projectdependencies/conflicts
· Develop test plan and test cases
· Assist with testing activities

About Cognizant:
Cognizant (NASDAQ-100: CTSH) is one of the world's leadingprofessional services companies, transforming clients' business, operating andtechnology models for the digital era. Our unique industry-based, consultativeapproach helps clients envision, build and run more innovative and efficientbusinesses. Headquartered in the U.S., Cognizant is ranked 195 on Fortune 5002017 and is consistently listed among the most admired companies in the world.Learn how Cognizant helps clients lead with digital at or follow us onTwitter: Cognizant.