Production Support Engineer, Institutional Banking Group Technology, Technology & Operations Production Support Engineer, Institutional Banking  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Production Support Engineer, Institutional Banking Group Technology, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

  • Provide 7 x 24 operational support for all production practices including weekends and holidays for
  • Payment systems
  • Cash management Platforms
  • Corporate Channels (Web based, Host to Host & API based)
  • Service Oriented Middleware systems
    • Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
    • Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
    • Possesses good domain knowledge of payments/Channels
    • Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 - 3 client impacting incidents.
    • Ensures that all stakeholders are sufficiently involved in the Problem Management process.
    • Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
    • Participate in knowledge transfer to ensure better grasp of the product and domain.
    • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

    • Overall experience of at least 5 years in IT with 2 years in banking payment domain
    • Strong technical knowledge of RHEL, JBOSS, MariaDB, Active MQ, SQL, Shell scripting
    • Worked supporting real time online payment systems. If he/she has supported payment systems like G3/FAST, it will be an advantage
    • Worked supporting corporate channels. If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage
    • Able to provide 24x7 operational support including Weekends and public holidays
    • Ready to work in night shift
    • Very clear communication skills both written and oral
    • Self-starter with excellent crisis management skills.
    • Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
    • Some development skills as occasional scripting skills will be put to use.

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    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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