• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-04-24

Product Manager Cobrand and Strategic Partnerships Cards and Personal Loans

Product Manager Cobrand and Strategic Partnerships Cards and Personal Loans

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19006810


Description

You will be the responsible for the P&L of a Cobrand product portfolio, continuously seeking to improve key performance metrics through enhancing the core value proposition, creating customer value and campaigns to drive acquisition and card utilization. You will also be the lead for a strategic partnership, responsible for maintaining a strong, collaborative relationship with the partner, and jointly working on shared business objectives toward mutual benefits.

Responsibilities
  • Evaluate/enhance product core value proposition to remain competitive yet maximize profitability.
  • Translate cards business acumen and product insights into customer programs that result in desired behavioural shifts and incremental card spend.
  • Collaborate with S ales channels by communicating value and unique selling point of the card products; provide training and develop sales tools to facilitate the selling process of cobrand card.
  • Establish and maintain frequency of contact with key personnel within each partnership, including business meetings and casual engagements.
  • W ork with Regional and Country counterparts to leverage digital/data analytics capabilities to better understand, manage and enhance performance of the portfolio.
  • I dentify growth opportunities to connect with customers in a forward compatible manner, engaging them through channel(s) they are transacting/constantly active in while maintaining the bank's human touch and accessibility.
  • Review, develop, manage all communication channels, materials and collaterals which includes management of inventory for card plastics, welcome packs, card member agreements, statement messages, product page etc.
  • Plan, execute and manage through-the-line marketing initiatives end-to-end.
  • Execute changes in CVP upon refresh (customer communications, platform training, etc.) or administer adhoc parameter enhancements when required with controls in place.
  • Prepare monthly/quarterly business reviews and ensure audit readiness at all times


Qualifications

Qualifications and Skill-set Requirements
  • Sound knowledge and understanding of Cards and unsecured lending landscape. A good grasp of portfolio management fundamentals and product/system functionality will be a plus.
  • Min 6 years of experience in Financial Service, Business Development or similar role in related industry.
  • Strategic business/financial acumen with ability to identify opportunities and improve performance .
  • Analytical skills to interpret business reports, identify gaps or opportunities and develop appropriate actions for product enhancement/portfolio growth.
  • Experience in business development & customer issue resolution with excellent presentation & communication (verbal and written) skills.
  • Demonstrate ability to negotiate & influence change/progress and collaborate well with stakeholders.
  • Strong partnership and relationship management skills, with proven ability to overcome challenges and meet business objectives to achieve win-win outcomes.
  • Self-driven & highly motivated team player who can multi-task & deliver results under pressure.