Looking for a Process Manager with experience in Customer Experience/Customer Journey
Responsibilities:
- Lead customer journey mapping as a SME
- Work with stakeholders across business line to understand processes and customer journeys
- Lead process improvement and reengineering exercises across the organisation to improve business efficiencies and effectiveness
- Create and maintain standard operating procedures (SOPs) for the company
Requirements:
- 8 to 10 years of experience in process improvement projects
- Prior experience in Financial Services
- Experience in customer experience/journey will be advantageous
- Excellent communication skills
- Prior consulting experience will be advantageous
EA Licence: 16S8091|EA Registration Number: R1544112
