• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 2019-04-19

Process Facilitator

Process Facilitator

Job Responsibilities:
  • As lead facilitator in cross-functional process redesign projects to deliver using tools such as Lean, Six Sigma, Design Thinking, Agile, Data Analytics and Benchmarking
  • Drive process and digital transformation strategies to improve customer experience, increase organizational effectiveness, efficiency and quality excellence
  • Identify and scope improvement opportunities across business functions in the Bank and solicit support from the relevant business functions, product and process owners


*LI-MLIU

Qualifications
Job Requirements:
  • Bachelor's Degree in Banking and Finance, Business Administration, Computer Science, Engineering or other related fields
  • At least 5 years of relevant experience, preferably in the banking, consultancy or services industry
  • Proven technical skills and experience in Business Process Re-engineering, Project Management, Design Thinking methodologies and process innovation including trends/best practice research, process modeling and data analysis
  • Good understanding of key processes in Banking and Financial Services, and familiar with the latest trends in technology that can be leveraged for operational and service excellence
  • Strong ability in partnering business leaders and stakeholders in identifying process improvement, cost optimization and customer experience improvement opportunities
  • Facilitation or management of large-scale cross-functional process projects for transformational and organizational change to achieve demonstrable results
  • Excellent analytical, conceptual thinking, communication and people management skills in working with diverse groups of business leaders, stakeholders and project team members
  • Ability to work independently and with diverse teams, from senior management to working level
  • Objectivity, perseverance and an inquisitive mind are desirable qualities
  • Experience in digital capabilities and SCRUM framework will be added advantages