SGX Bond Trading Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 10 May 21
SGX Bond Trading Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 10 May 21
Posted by:
Anshul Birla • Recruiter
Posted by:
Anshul Birla
Trumid XT, a JV between Singapore Exchange (SGX), Trumid and Hillhouse Capital have collaborated with an objective to enhance liquidity and execution in the Asian bond market for global clients. We are seeking a Production Support Manager with ITSM background who is looking for a challenge in a start-up environment to join our growing team. Candidate must be internally driven to go the extra mile to provide a best-in-class service experience. In this role, the candidate will be responsible for supporting a growing e-trading platform and client user base.


  • Discuss all production support aspects with  application development management
  • Provide technical support for several applications in the SDLC and troubleshoots issues
  • Develop relations with business community and the out sourced service providers
  • Planning and coordinating the resources and capabilities required to design new or changed services
  • Planning and managing support for incident management tools and processes
  • Provide additional support to existing production support procedures
  • Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects
  • Arrange, assign, adjust and monitor shifts to have appropriate coverage
  • Interact with infrastructure, release management, change management, QA, DBA and application teams
  • Ensuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements
  • Coordinating interfaces between incident management & service management processes, across projects, suppliers and service teams
  • Coordinating interfaces between design coordination, service transition planning and reporting and other processes
  • Coordinate areas of communication within firm having impact on scope, budget, risk and resources
  • Collaborate with management to improve and customize reports related to production support
  • Prioritize issues raised and resolve it accordingly
  • Coordinate escalation and resolution of major service issues
  • Report promptly to management and business partners regarding critical outages until resolution
  • Provide regular status reports to management on application status and other metrics
  • Manage off-shore, outsourced vendor to an SLA and execution of critical situations
  • Allocate support staff (first- and second-line) to resolve problems/incidents
  • Improving the effectiveness and efficiency of service design activities and processes
  • Driving the efficiency and effectiveness of the incident management process


  • Min. Bachelor s Degree or equivalent with relevant work experience
  • 3+ years of project management, or related experience preferred.
  • 3+ years ITSM experience for production support
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