PRODUCTION SUPPORT MANAGER (IT) PRODUCTION SUPPORT MANAGER (IT) …

SGX Bond Trading Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 10 May 21
0
SGX Bond Trading Pte. Ltd.
in Singapore
Permanent, Full time
Last application, 10 May 21
0
Posted by:
Anshul Birla • Recruiter
Posted by:
Anshul Birla
Recruiter
Trumid XT, a JV between Singapore Exchange (SGX), Trumid and Hillhouse Capital have collaborated with an objective to enhance liquidity and execution in the Asian bond market for global clients. We are seeking a Production Support Manager with ITSM background who is looking for a challenge in a start-up environment to join our growing team. Candidate must be internally driven to go the extra mile to provide a best-in-class service experience. In this role, the candidate will be responsible for supporting a growing e-trading platform and client user base.

Responsibilities:

  • Discuss all production support aspects with  application development management
  • Provide technical support for several applications in the SDLC and troubleshoots issues
  • Develop relations with business community and the out sourced service providers
  • Planning and coordinating the resources and capabilities required to design new or changed services
  • Planning and managing support for incident management tools and processes
  • Provide additional support to existing production support procedures
  • Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects
  • Arrange, assign, adjust and monitor shifts to have appropriate coverage
  • Interact with infrastructure, release management, change management, QA, DBA and application teams
  • Ensuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements
  • Coordinating interfaces between incident management & service management processes, across projects, suppliers and service teams
  • Coordinating interfaces between design coordination, service transition planning and reporting and other processes
  • Coordinate areas of communication within firm having impact on scope, budget, risk and resources
  • Collaborate with management to improve and customize reports related to production support
  • Prioritize issues raised and resolve it accordingly
  • Coordinate escalation and resolution of major service issues
  • Report promptly to management and business partners regarding critical outages until resolution
  • Provide regular status reports to management on application status and other metrics
  • Manage off-shore, outsourced vendor to an SLA and execution of critical situations
  • Allocate support staff (first- and second-line) to resolve problems/incidents
  • Improving the effectiveness and efficiency of service design activities and processes
  • Driving the efficiency and effectiveness of the incident management process

Qualifications:

  • Min. Bachelor s Degree or equivalent with relevant work experience
  • 3+ years of project management, or related experience preferred.
  • 3+ years ITSM experience for production support
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