PB Printroom & Document Management Supervisor #107660

  • Competitive
  • Singapore
  • Permanent, Full time
  • Credit Suisse Asia
  • 25 Feb 18 2018-02-25

PB Printroom & Document Management Supervisor #107660

We Offer
A challenging position as supervisor and operations manager in our internal Transaction Print Hub and Document Control Room in Singapore. Main responsibilities include:

  • Manage and supervise the end2end production process to ensure flawless and high quality printing, finishing and dispatching of approximately 10M pages annually on a daily and monthly basis to stated SLAs and KPIs.
  • Maintain stringent control procedures to safeguard the confidentiality of client data at all times by enforcing and developing physical and technological processes that comply to all regulatory requirements.
  • Manage operations to successfully avoid any issues related to production delays, caused by equipment failures, staff performance, availability of print data, etc. and ensure appropriate Incident and Problem Management if necessary.
  • Develop and manage the Fuji Xerox and CS staff to establish best practices during BAU and ensure adequate training, motivation, job role growth and job satisfaction from performing an essential client reporting function for the Bank.
  • Collaborate and liaise with colleagues and management to assist with other services of the department such as request and project management, RET mail, document scanning, DR execution, etc.
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You Offer
  • Subject matter expert in print and packaging processes and technology
  • At least 3 years of experience managing print room operations or equivalent management experience, preferably in a finacial institution
  • Structured, meticulous, solution-oriented, independent and reliable personality
  • Well developed communication skills (orally and in writing) as interfacing with senior management is frequent and critical
  • Proficient in all MS Office programs
  • High technical affinity and process orientation
  • Minimum of Junior College or Poly Graduate with appropriate technical and professional training