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Optimization Client Services Analyst

CME Group Singapore
Posted 2 months ago Permanent Competitive
Optimization Client Services Analyst
Description
Being a part of the Optimization Client Services team involves delivering the triReduce and triBalance service to financial institutions. It's a cross functional role where you would work closely with clients as well as other internal departments such as Sales, Business Management, Development and Product Management. Your main responsibility will be to ensure delivery of the service to clients, which is essentially managing a small project that runs over a few days. You will also incorporate your ideas to improve the service, collect client feedback, support rolling out new features and be a technical subject matter expert in client conversations.

Principal Accountabilities
1. Manage cycles in one or more of the main triReduce / triBalance services.
  • Manage and co-ordinate work amongst the team running the cycle
  • Be the point of contact for clients from start to finish and provide timely assistance
  • Work with large client OTC trade portfolio data and verify the accuracy of the trade data & risk vectors submitted
  • Support and advise clients on the risk constraints & tolerances to be applied
  • Operate the optimization engine to generate deal proposals for the clients
  • Provide sensitivity analysis to clients showing how their results would change if different parameters are amended
  • Handle client requests such as user account management, training, and general support.

2. Work with Sales as subject matter experts on operational and technical aspects
  • Take part in on-site client meetings and conference calls with clients, and act as the service expert by running demos and addressing technical queries.
  • Provide sales team with client data statistics and suggest improvements for upcoming cycles.

3. Support software development
  • Explain to developers how the platforms are used, trade mechanics and client behaviour.
  • Provide feedback on how the service can be improved or any potential bugs and operational risk issues
  • Assist with testing of new platform features

Skills And Software Requirements
  • Ability to interact with clients and effectively assist clients via email and phone communication. Inclination to understand rationale behind procedures and drive to improve processes is a strong plus.
  • Banking and Finance - Strong interest or experience in OTC derivatives (Rates, FX, Credit and Equity)
  • IT / Technical - This role requires good IT skills including the ability to work with raw client data using editors and spreadsheet tools. Knowledge in MySQL queries and basic Python programming helps but not mandatory.
  • Bachelor's or master's degree in Financial Engineering, Information Systems, Economics or related fields is preferred. Fresh graduates or experienced candidates with less than 2 years of working experience are welcomed.


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Job ID  10728132
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