For Recruiters

Operations Control Analyst

Adecco Personnel Pte. Ltd.
Singapore
Posted 2 days ago Temporarily Remote Contract 4300
I
Posted by
Irfana Farhath
Recruiter
The role will be responsible for supporting both the Asia Tax Servicing function and the Bank Initiated Closure process. For Tax Servicing, the role will be supporting the collection, validation and inquiry processes relating to the FATCA (Foreign Account Tax Compliance ACT) and CRS (Common Reporting Standards) tax regulations. For Bank Initiated Closure, the role will be supporting the notification process to sales team and clients, as well as coordination with operation teams for closure execution. This role will interface with a wide range of regional and global business partners including client coverage teams, AML partners, Fulfillment, Service and Operations.

Job Responsibilities:

Bank Initiated Closure (BIC):

  • Research on client KYC status and coverage contacts;
  • Notify client coverage team;
  • Prepare client letter packages and account closure packages for checker review;
  • Coordinate with Ops to send formal client notice or to close account in GBS;
  • Handle queries and escalations and provide guidance on exceptional requests

Asia Tax Servicing:

  • Support the team's annual outreach project to Perform FATCA and CRS outreach activities for pre-existing clients;
  • Ongoing review for clients who are undocumented for Account Opening, has a Change in Circumstance or GIIN refresh;
  • Handle client/internal queries and client request for refunds

Job Requirements:

  • Strong written and verbal communication skills
  • Strong coordination and stakeholder management skills
  • Knowledge and experience with KYC program and AML requirements
  • Knowledge of both FATCA and CRS Tax Regulations will be preferable
  • Strong risk mind-set
  • Proficiency in Microsoft Excel
  • A minimum of 2 years client facing experience
  • Ability to be self-directed and flexible
  • Good team player, enthusiastic, and committed
  • Ability to work under pressure, meet deadlines, navigate change, and prioritize daily
  • Strong attention to detail is critical
  • Ability to prioritize, use own initiative and be flexible
  • Proactive approach to problem resolution
  • Proven ability to create and deliver business results
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