Onsite Service Delivery Manager

  • Competitive
  • Singapore
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 19 Oct 18

Onsite Service Delivery Manager

Job Description:

  • At least 13 years of experience includingmin 5 years in managing large Application Support programs
  • Certification in ITIL V3 Framework is a must
  • Experience in Managed Services Engagement anddriving the engagement end to end from onsite
  • Good experience in stakeholder management up toVPs and CIO
  • Excellent presentation skills - Leading monthlyand quarterly KPI reviews with customer
  • Experience in managing a team of 100+associates.
  • Drive the engagement end to end from onsite
  • Single point of contact for ApplicationSupport related queries and escalations
  • Ensure Support Process is streamlined across allapplication and infra support towers
  • Drive for results - Ensure SLA / KPI complianceand metrics reporting
  • Identify areas of improvement within project onlong term basis and implement solutions to improve
  • Pioneer continuous service improvementinitiatives
  • Interact with Business Users, IT Managers,technical staff, SMEs to obtain clarifications, requirements or any otherissues that may be raised by Support team
  • Provide leadership to onsite team and coordinatewith offshore team
  • Drive service introductions - new projectsgetting on boarded into Support and follow necessary gate keeping processes

About Cognizant:
Cognizant (NASDAQ-100: CTSH) is one of the world's leadingprofessional services companies, transforming clients' business, operating andtechnology models for the digital era. Our unique industry-based, consultativeapproach helps clients envision, build and run more innovative and efficientbusinesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune500 and is consistently listed among the most admired companies in the world.Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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