Officer, Service Delivery Analyst – Payroll , Global Human Resources

  • Competitive
  • Singapore
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 19 Feb 18 2018-02-19

Officer, Service Delivery Analyst – Payroll , Global Human Resources

About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America Merrill Lynch is an equal opportunities employer.

Position Description
Asia Pacific HR Shared Services
The Bank of America Merrill Lynch Asia Pacific Human Resources (HR) Shared Service Center based in Singapore provides a wide range of transactional HR services to employees and managers based in Singapore, Hong Kong, Australia, China, Japan, Taiwan, Korea, Malaysia, Indonesia, Philippines, India and Thailand.

The Service Delivery Analyst deliver a first class consistent, high-quality, cost-efficient HR operational support to employees and managers as an HR Shared Service Center Subject Matter Expert.

Key Responsibilities

  • Responsible for full spectrum of payroll function in the region, meeting service levels and results
  • Perform vendor management tasks as required (ensuring adherence to SLA's, invoice processing, attending regular status calls, participate in metrics reviews, etc.)
  • Develop and maintain a positive working relationship with payroll vendors, benefits vendors, and HR community for in-scope countries
  • Risk management, ensuring operations are compliant with local laws and regulations
  • Payroll performance metrics for management & statutory reporting
  • Partner with HR Finance and Core Finance on required payroll reconciliations and finance reporting
  • Manage extended payroll accounting team from internal partners
  • Participate in global payroll projects and other HR initiatives as required

Key Requirements
  • Degree holder with minimum of 3-4 years' experience in a professional HR position with a minimum of 2 years in payroll management capacity.
  • Experience in financial industry would be an advantage
  • Experience in the implementation of payroll outsourcing and/or key change effort in the region
  • Excellent knowledge of Asia payroll legislation
  • Experience in accounting reporting including GL reconciliation
  • Professional certification in HR Management or Finance
  • Experience in SAP Payroll would be an advantage
  • Team player, energetic and positive thinking, service-oriented and able to work in a highly dynamic and fast paced environment
  • Ability to prioritize work and manage time effectively
  • Ability to engage with multiple stakeholders at a level appropriate to their grade
  • Ability to manage a high volume of work under tight service delivery deadlines

Posting Date: 29/01/2018
Singapore, , 01, 2 HARBOURFRONT PLACE #02,
- Singapore

Full / Part-time: Full time
Hours Per Week: 40