Manager | Productivity and Service Quality

  • Competitive remuneration terms.
  • Singapore
  • Permanent, Full time
  • The Bank of East Asia, Limited
  • 15 Oct 18

You will be a key member of a team that will focus on initiatives to achieve higher productivity and efficiency.

The Role:
Reporting to the Department Head and working within a team, you will

•   Champion change via process improvement projects for the Branch. 
•   Manage service quality initiatives within the Branch to improve the service quality on the    end-to-end customer experience.
•   Help resolve customer complaints in a fair, objective and timely manner.
•   Review the Department’s operational manuals and guidelines to ensure that the documents are up-to-date and reflects any business, operational or regulatory changes in the documents in a timely and accurate manner.
•   Participate in ad-hoc projects.


Qualification and Experience:
Candidates shall possess good Bachelor’s or higher degree in any relevant discipline although a background in Engineering or Mathematics is preferred.

Experience in implementing cross functional projects and proficiency in Macro programming is an advantage.