• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 04 Dec 17

Manager, OCIR Service Catalogue

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Job Purpose
The purpose of the role is to support maintenance of a Service Catalogue codifying the Group Operating Model and enabling continued demonstration of SCB Group's resilience and resolvability. The role-holder will partner with the GBS OCIR team and stakeholders across the Group to support integration of the Service Catalogue at the core of the Group operating model.

Governance, Communication & Regulatory Engagement
* Support Senior Manager, Group Operating Model Analytics to drive structured training and communications effort to ensure ongoing awareness and understanding of OCIR and its impacts across the Group
* Support Senior Manager, Group Operating Model Analytics to produce materials for regulatory submission
* Support Senior Manager, Group Operating Model Analytics to ensure ongoing maintenance of Operational Risk Framework and mitigation of all applicable risks

BAU OCIR Processes
* Coordinate data gathering and assessment across all Businesses in all Countries to enable identification of Critical Economic Functions
* Coordinate all Businesses, Functions, and Countries to ensure ongoing maintenance of a Service Catalogue mapping processes to supporting teams, systems, vendors, and operational assets
* Ensure maintenance of up-to-date detailed data describing Group reliance on Financial Markets Infrastructure ("FMIs" - eg clearing, settlement, securities repositories etc) and work with Group Treasury to ensure adequate liquidity deployed to maintain access to FMIs in Resolution
* Identify, report and track closure of any deviations to the Group defined standard Operating Model identified in the Service Catalogue
* Act as escalation point for GBS OCIR team to support resolution of issues

Benefits Realisation
* Coordinate with stakeholders to deliver known incremental benefits, eg use OCIR data to support:
o Business, Function and Country MTs to inform strategy, identify efficiency/risk mitigation opportunities
o Business Continuity Management MI and the broader Resilience agenda
o Group Corporate Development in divestment scenarios
o Operational Risk stress testing
* Coordinate with stakeholders to embed the Service Catalogue at the core of the Group Operating Model, identify and realise additional opportunities, eg aligning OCIR Service Catalogue with:
o Transfer Pricing / Intra-Group Charging / Cost of Process Programme
o IT Service Catalogue and/or Apptio system
o SLA simplification and/or E-SLAs

Knowledge and Skills

* Subject matter expertise in Recovery & Resolution Planning and Operational Continuity in Resolution
* Experience in process mapping and the creation/maintenance of Service Catalogue data
* In-depth understanding of Standard Chartered Group's Businesses, footprint, and operating model
* Ability to engage and influence stakeholders across Businesses, Functions and Countries
* Excellent written and verbal communication skills
* Ability to express complex ideas simply and create compelling storylines
* Strong analytical skills to combine and manipulate large, complex data sets

How To Apply

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It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.