• Competitive
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-04-22

Manager - Client Services

  • Location: Singapore
  • Salary: Competitive
  • Job Type: Full time

Manager - Client Services

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • To deliver excellent client service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their post transactional enquiries, complaints, and other service-related issues.
  • Responsible for serving as the primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
  • Deliver excellent service against agreed service standards.
  • As a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
  • Build relationships and rapport with identified 'premier' clients at the transactional / operational level (Premier Service Manager).
  • Facilitate Channels on boarding, on-going maintenance activities including training and post implementation service support to our Straight2Bank clients (applicable to CSM in the Solution Activation Team (SAT)).
Required Skills :

  • Minimum of 2 years experience in Banking and or Service.
  • Detailed orientated, team player, takes end to end ownership,
  • Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients.
  • Has excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders
  • Able to establish and maintain effective working relationships with peers and business partners. · Comfortable with direct client and business partners interaction, with proven client interaction abilities
  • Client focused.
  • Excellent interpersonal skills and positive attitude. In addition to the above, a Senior CSM/PSM should also have the following skills:
  • Strong leadership skills with contact centre workforce management knowledge.
  • Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure client requests are completed on time.
  • Ability to present ideas and information effectively in group settings.
  • Strong analytical, problem solving, ideation and time management skills.

Apply now to join the Bank for those with big career ambitions.