L1 Application Support L1 Application Support …

Cognizant
in Singapore
Permanent, Full time
Last application, 11 Jan 22
Competitive
Cognizant
in Singapore
Permanent, Full time
Last application, 11 Jan 22
Competitive
L1 Application Support
Responsibilities:
  • Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution)
  • Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects
  • Timely execute start-of-day, end-of-day and intraday proactive checks for applications
  • Perform special events monitoring like ecommerce merchant's sale and regular updates to stakeholders
  • Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity
  • Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management

Requirement:
  • Prior hand-on production support experience of OPEN Systems - might ask to write or show during interview
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model (follow-the-sun)
  • Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe
  • Hands-on experience in writing SQL queries and parsing logs for issue investigation
  • Strong written, oral communication skills and able to manage user / vendor / customer
  • 3 or more years' production support experience in bank or financial vendors across multiple technologies / platform
  • Be able to work in fast pace and high pressure working environment

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