Junior Project Manager Junior Project Manager …

Saxo Capital Markets Pte Ltd
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 19 Aug 19
Competitive
Saxo Capital Markets Pte Ltd
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 19 Aug 19
Competitive
The ETrading Client Services team services Saxo Bank’s institutional API clients. We manage clients through the pre-sales and onboarding phase, monitor their execution & liquidity, and deal with any issues that may arise. We are a global team working across Saxo Bank’s offices in London, Copenhagen, and Singapore, operating 24/5½ on behalf of our clients.

The role of Junior Project Manager has three broad responsibilities:

Pre-Sales & Onboarding: managing the onboarding of new clients

  • Managing pipeline management & lead evaluation
  • Client needs/offering gap analysis & explanation (internal & external)
  • Demo client configuration, development assistance, and support
  • Live client configuration, certification & hypercare

Live Trading: post go-live management of clients

  • Setup issue troubleshooting/resolution
  • Credit monitoring
  • Liquidity & execution monitoring, evaluation, optimization
  • Liquidity Provider & vendor testing/UAT
  • Ad-hoc reporting & investigation

Problem Resolution: issue management & resolution for clients

  • Properly logging & managing cases in Saxo Bank’s case management system
  • Client contact & communication to keep them informed & manage expectations
  • Diagnosis, workaround, and resolution of problems (internal, vendor, LP): direct or specification
  • Specification & managing follow-up with appropriate department for fixes
  • Log analysis & end-to-end traces of  issues
  • Matching & exposure break resolution

 

Requirements

The position holder must have the following:

Background:

  • A degree in a numerate subject, ex. economics/finance, mathematics, or the sciences preferred
  • At least 1 year of work experience in a role or internship that involved working with data (ex. reporting, reconciliation, analysis) is an advantage
  • Past experience in a customer-facing or support role is an advantage
  • Capable of participating in the team’s 24/5½ shift coverage. Singapore’s early shift starts at 6am, and rotates weekly between team members

Skills & Knowledge:

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Proficiency/native speaker of Mandarin Chinese or Japanese
  • Past experience participating in project work, planning, or in support of a project manager
  • Past experience preparing documentation, presentations, or proposals
  • Past experience communicating  directly with clients in-person or via phone & email
  • Past experience working with a CRM or support ticketing system ex. Salesforce is an advantage
  • Past experience working with data in SQL, statistics software (R, Matlab, Python, etc.) is an advantage
  • Strong interest in finance or trading
  • Strong general IT/technical skills
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