Job Description – CX Scrum Lead, E-Business Manager - C13 Job Description – CX Scrum Lead, E-Business  …

in Singapore
Permanent, Full time
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in Singapore
Permanent, Full time
Be the first to apply
Job Description – CX Scrum Lead, E-Business Manager - C13
The CX scrum lead is and E-Business Manager responsible to drive scrums across key high impact focus areas that impact the CX metrics across the region. The E-Business Manager is a strategic professional who stays abreast of developments within own field of CX and contributes to influence and provide directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

  • Manage the development and execution of CX Scrums that impact key CX metrics of NPS, Complaints and Closures, with an emphasis on agility, targeting strategy, execution, and creative strategy
  • Work closely with partners to ensure that they provide maximum value to delivering flawless execution and value-add strategic support
  • Manage the testing and QA of assets for the accuracy, functionality, and flow of digital experiences and document as necessary to ensure flawless execution
  • Manage oversight of the compliance operations; ensure that the channel acquires and maintains required targeting, creative, and modelling compliance approvals
  • Work with key partners across the business including product management, marketing, legal, compliance, risk, and fraud teams
  • Manage multiple projects across several partners and facilitate projects to meet deadlines
  • Influence and interact with key senior stakeholders across the region
  • Develop a culture of Client Obsession across the region through active engagement of Client Obsession Academy members and Client Obsession Ambassadors
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • 6-10 years of experience
  • Banking or financial services experience
  • Excellent written and verbal communication skills, honest and direct in your approach to giving feedback
  • Impressive communication and presentation skills, including the ability to sell ideas to varying audiences
  • Advanced organization and time management skills
  • Proven leadership and supervisory skills
  • Utmost attention to detail especially as it pertains to following legal and compliance guidelines
  • A keen sense of curiosity and willingness to ask questions that can drive positive change
  • Proactively looking for ways to improve existing processes to drive efficiencies
  • An ability to make independent decisions, but a willingness to value and incorporate differing viewpoints into decision making

  • Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Product Management and Development

Job Family:
Digital Product Management

Time Type:

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