Investigative Specialist for Commercial Service Centre Investigative Specialist for Commercial Service  …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Investigative Specialist for Commercial Service Centre
  • Provide after-sales support to corporate customers
  • Perform investigation on complex cases due to discrepancies, frauds or complaints
  • Provide timely resolution to corporate customers and achieve customer satisfaction
  • Work with internal business partners to achieve customer resolutions
  • Provide support for customers and internal business partners on corporate account enquiries


Qualifications
  • Degree holder and above
  • Minimum 3 - 5 years' experience in the customer service in banking industry, preferably with strong knowledge on corporate products and related processes
  • Excellent communication and writing skill with the ability to connect with people and manage ongoing relationships for positive outcomes
  • Strong team spirit, ability to multi-task, and willingness to take on new challenges
  • Proven ability to work independently in a problem-solving environment
  • Able to meet deadlines, work independently and collaboratively with internal business partners
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