IT Support Analyst IT Support Analyst …

in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Job Reference #195535BR

Your role

Do you have a knack for technology? Are you at your best when supporting others? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for an IT Support Analyst to:
• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to help us be a data driven organization
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Your team

You'll be working in the Wealth Management (WM) APAC in Singapore for CRM (Client Relationship Management) IT Support team.
The Client Relationship Management System offers support for client and prospect lifecycle, client and prospect relationship, profiling and static data management processes for UBS wealth management. It also deals with Client Identifying Data and other sensitive information. We're responsible for application support, release and environment management services. We deliver application support to the Wealth management APAC business and clients.

Your expertise

• ideally 1+ years of hands-on experience with Unix scripting, Oracle, Java, Web servers, Job Schedulers
• proficient with software tools, such as JIRA, Confluence, App Dynamics, Splunk
• familiarity with Agile, DevOps and Cloud methodologies
• good knowledge of wealth management business especially client relationship management
• ITIL and process excellence know-how
• problem solver, good at problem statement analysis and solution design thinking
• confident communicator that can explain technology to non-technical audiences
• an expert at building networks and connections
• team player and known for hitting deadlines and staying within budget

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.