IT Application Support Analyst
IT Application Support Analyst required for a very attractive luxury, globally iconic brand that is implementing strategic plans in Singapore. Role
- You will be supporting these functions:
- SAP Wholesale Template (LO/SD/FICO), for Wholesale, Finance, Fiori, Procurement technical systems and system maintenance support and follow up issue resolution
- Raise and manage tickets in CISM and coordinate with second and third level support team
- Serve as a first level backup among the first level support team
- IT management on IT initiatives and projects on the respective area
- Contribution for Sales and Aftersales systems support and monitoring interfaces
- Provide the first level support including demand management, service delivery, service operation and project management, including but not limited to:
- Monitor and manage approved project rollout, including timely reporting and timeline and cost
- Manage project communication and coordination across department
- Maintain and manage local applications documentations.
- Harmonisation and alignment between business requirements and scoping team.
- Coordination for user testing process and business change request acceptance for local applications.
- Support local applications as 1st level if applicable, and coordinate between business and 2nd support level for escalations.
- Support within any internal IT projects and rollouts.
- Extraction of data and reports for business analysis where needed
- Within IT department
- Document and update existing documentations for business requirements, design documents, user acceptance signoff, user manuals and incident management.
- Support knowledge by regular information and updates within the department for compliant and transparent business handling.
- Min 1-2 years end-user IT support experience
- Min 1-2 years business & IT system process consulting from an automotive (or similar/related sector)
- Proven skills and experience with SAP
- Understanding of and commitment to IT as a service function
- Good communication and interpersonal skills.
- Applications 2nd level support
For more information you can email Aiden Peh
in our Singapore office on Aiden.Peh@teksystems.com
quoting Job Reference 527751
or alternatively, apply here to register your interest.
http://jobs.en-sg.teksystems.com/LwGU9t/it-application-support-analyst-itcommunications-singapore-608531-singapore-14871695 Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544 Job Reference: