• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-04-20

IPB Digital Products and Channels Specialist

IPB Digital Products and Channels Specialist

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19002813


  • The Digital Products and Channels Specialist is responsible for working in a team to plan and manage IPB Digital projects in support of the Digital Banking team
Position Competencies:
  • Successful candidates will possess strong technological and business acumen, good decision quality. They will be able to deal with ambiguity, demonstrate managerial courage, demonstrate drive for results and have strong negotiation skills. Successful candidates will be able to create strong peer relationships and build effective teams
Reporting Information/Location:
  • The Digital Products and Channels specialist reports to the Head of Digital Banking
Position Responsibilities:
  • This position will be responsible for the successful execution of technical digital initiatives and the management of technical teams in the execution of those initiatives
  • Work with core project resources (such as vendors, technical resources, regional counterparts, product owners and overall project manager) to develop detailed, actionable project schedules
  • Assign tasks to resources and develops detailed and accurate work schedules, project estimates, and resource plans
Be a Digital Channel system subject matter for project enhancement cycle changes relating to:
  • BRD and User stories review
  • Functional requirements walkthrough
  • Review and sign off functional specs document
  • Review and sign off use case scenarios and test cases
  • Perform UAT on new releases for all available locales to ensure deliverables are in accordance to functional requirements
  • Review testing performed by Central Testing Team to ensure all customer-critical areas are being covered
  • Work with Country Digital Client Engagement team to ensure contents are updated for all locales
  • Prior to monthly releases, perform regression testing to certify the deployment to production
  • Coordinate with GCT to ensure ethical hacking is performed on a project and/or semi-annual basis; ensure all issues highlighted as part of EH are being addressed and fixes deployed to production
  • Provide L1 support to sales team and front-liners on customer issues relating to the online channels
  • Raise incident tickets for system issues, follow up and tracks to closure.
  • Ensure accurate and timely resource time charges to assigned projects
  • Execute, monitor and control projects from original concept through final implementation
  • Communicate accurate and timely project accomplishments and overall project health to stakeholders via required measures and methods (such as status reports, metrics, and checkpoints)
  • Facilitate technical discussions with stakeholders across teams, driving to collaborative decisions to work through issues of architecture and technical dependence
  • Provide recommendations for performance improvement


  • Minimum 3 years of experience managing projects
  • Strong customer service focuses with the ability to communicate with highly technical management teams
  • Project management, interpersonal, and communication skills, with high attention to detail
  • Possess excellent verbal and written communication skills, both technical and functional