• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-07-17

IPB Customer Relations Officer

IPB Customer Relations Officer

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Associate's Degree/College Diploma
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18032519


Description

  • Responsible to provide a remarkable first impression to walk-in clients at the Citigold & Citigold Private Client Centre.
  • Greet and register clients and ensure that all clients are attended to promptly by respective RMs, and in accordance to the Fail Wait Time parameter.
  • Responsible for performing fast queue transactions.
  • Management of the Room Booking System.
  • Perform taxi bookings for Citigold/Citigold Private Client walk-ins at the branches.
  • Release walk-in gifts and ensure proper fulfillment of all inventory records.
  • Responsible for supporting the instant ATM Card/PIN/OSD issuance at branches. Ensure all proper documentation is obtained and verified prior to issuance. Handle the daily microfilming of ATM Card/PIN/OSD Instant Issuance forms
  • Perform daily monitoring of any maintenance issues/errors of the Nice Logger
  • Responsible for stock replenishment of stationery and pantry items for the Client Center and ensure that all meeting rooms are maintained in excellent condition


Qualifications

  • Diploma holder with preferably 2-3 years of client service experience
  • Bilingual in English and Mandarin
  • Cheerful and pleasant disposition
  • Service-oriented and patient
  • Able to work cohesively in a team
  • Good customer service/handling skills
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