• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-10-15

IPB - Applications Support Senior Analyst

IPB - Applications Support Senior Analyst

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18050611


Candidate is to work with existing business application team to grow and drive usage of banking Customer Relationship Management and Intranet system, designed to provide one stop customer information for Relationship Managers to strategize their sales, track performance and support growth. Candidate is required to perform application analysis, design, development and maintenance. Candidate should be able to deal with user queries and requests on a timely basis. Good technical and functional problem-solving skills are required.
  • Lead requirement discussion sessions with a diverse group of end users and translate business requirements into detail functional specifications
  • Experience in technical design, development and fine tuning of CRM systems is highly preferred
  • Strong in database design, query performance optimization and user interface design, data automation
  • Strong in user interface design for web application and standard UCD methodologies
  • Problem management, handling outages and ensuring continuity of business during disaster recovery
  • Provide application support across various time zones like UAE, Asia and Europe
  • Occasional weekend support may be required
  • Excellent critical-thinking, communication (written and oral) and interpersonal skills to
  • Good presentation skills to conduct training for end users
  • Able to perform in a high-energy fast paced environment with tight deadlines
  • Meticulous in work and good and follow up skills
  • Strong team contributor to work with existing team to deliver medium to large scale projects



  • Degree level in Information Technology, preferably System Development
  • Minimum 6 years of direct experience in web based application development using VB.NET, Dreamweaver, Crystal reports, Microsoft SQL and Access
  • Experience in big data visualization tools like Tableau and Big Data development environment (Hadoop distribution, R, Python etc) is preferred
  • Working knowledge of banking products such as Mutual Funds, Fixed Income Securities, Premium Account and Insurance required