ICG Technology Risk and Control Senior Manager, Vice President ICG Technology Risk and Control Senior Manager,  …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
ICG Technology Risk and Control Senior Manager, Vice President
The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

  • Issue and CAP Management: perform QA reviews of ICG Tech-owned Issues and CAPs to meet policy requirements, communicate results, recommend improvements, and track quality issues through closure
  • Control Assessments: responsible for the review and challenge of completed control assessments and reporting of results to first line Tech Control Management
  • Risk Assessments: conduct independent challenge of risk assessment results, communicate results, recommend improvements and potential topics for additional proactive review
  • Operational Risk Events (such as losses): ensure the capture and reporting of events meets policy requirements for completeness, accuracy, and timeliness, and assist and/or perform quarterly attestations
  • System Outages: perform analysis and thematic reviews to determine trends and drivers for outages as they relate back to the control framework, and lead working sessions to formulate recommendations and track actions to address top themes
  • Proactively analyze large data sets to identify key themes and risks to support R&C activities and drive key initiatives
  • Develop actions or, as appropriate, projects to apply lessons learned across a product, business, segment, country or region.
  • Evaluate control issues and ensure adequacy of Event Root Cause Analysis and corrective action plans
  • Work with first, second, and third line functions in the implementation, monitoring, and reporting of risk remediation programs and processes and to establish and/or improve engagement and interaction models

Operational Standards
  • Identify efficiency opportunities and use LEAN framework to re-engineer processes
  • Assist in the development of and facilitate forums and channels for sharing the output from various R&C risk identification and remediation programs across R&C areas and ICG Technology lines of business and regions
  • Establish and maintain central repository for procedures and guidelines using standard templates

Governance & Oversight
  • Develop deep understanding of of Citi's Operational Risk Management (ORM) policies and framework
  • Ensure ICG Technology R&C teams deliver on all requirements under the ORM policy and standards
  • Provide guidance to first line partners on ORM requirements
  • Represent ICG Technology R&C at senior partner and governance forums
  • Escalate operational risk events as appropriate
  • Develop strong relationships with in-business first and second line stakeholders

Project Management
  • Review ICG Tech R&C-owned portfolio of projects (small and large) related to implementing and/or improving elements of the risk management programs across ICG Technology lines of business and regions
  • Ensure key risks are identified, and issues are mitigated and resolved

  • Bachelor's Degree preferred
  • 10 years professional experience, 4 of which is relevant with Technology Risk Management framework (such as first line Technology Control Officer, second line Operational Risk Management policy governance, or third line Systems Auditor, Technology Examination)
  • Experience executing a Technology function such as Development or Support preferred
  • Strong analytical capabilities to process and translate large data sets into a concise story for multiple stakeholders at different levels of the organization
  • Superior communication, facilitation, and consensus-building skills
  • Organizational awareness with ability to influence stakeholders to achieve results
  • Strong problem-solving skills; comfortable tackling complex problems
  • Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented environment

Skills Category:
  • Attention to detail is paramount
  • Fluent in English (written and verbal)
  • Ability to translate technical writing into laymen's terms
  • Quality Assurance
  • Risk Assessment & Management
  • Data Analysis Skills
  • Strong Excel and Power Point skills (for different capacities: analytical reviews, project Management, senior management reporting)
  • Exceptional Written and Verbal Communication
  • Interpersonal Skills
  • Organizational Intelligence

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full time

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