• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-05-27

Hybrid Co-Creator and Design Thinking Expert

Hybrid Co-Creator and Design Thinking Expert

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18015281


Job Description:
Job Purpose Statement: 
  • To us, a hybrid Co-Creator is an expert who can deploy various design techniques and methodologies to lead and conduct client and user research in enterprise (B2B) environment, run design-thinking and co-creation workshops, lead focus groups and design propositions and solutions (digital or services)
  • The candidate is highly motivated, has proven ability and is experienced creating digital products and services using co-creation techniques and design thinking, service design and rapid prototyping approaches
  • The candidate is expected to lead design activities within innovation projects, collaborate with stakeholders to resolve design challenges and deliver high quality outputs
  • The candidate will be actively encouraged to seek innovative ideas and fresh thinking from design industry and academia and apply them within the context of Citi
  • The candidate will be an energetic and resourceful team player who can comfortably contribute design knowledge and expertise within Citi's global innovation lab network
  • The candidate is a great communicator and a specialist who brings a variety of research methods and techniques to the table. You are proficient with desk, qualitative (e.g. in-context) and quantitative research. You love working in a start-up like and innovative environments. You cope well under pressure. You can also design and prototype ideas to complement research


Job Background/Context:
  • Citi is committed to becoming the world's leading, global digital bank and to developing new and innovative ways of working to improve the experience our clients have of working with Citi and its products
  • The successful individual must have background in innovation including design thinking and rapid prototyping
Key Responsibilities:
In this role, you will be handling the following (but not limited to) responsibilities:
  • You'll join our Innovation Design and Discovery team in Citi Innovation Lab. You'll work as part of a multidisciplinary team to establish design direction for products and communicate those standards effectively. You'll also work to rapidly prototype ideas to demonstrate new systems as part of our insights discovery and design thinking efforts
  • Lead design activities within R&D experiments, including collaborative design/workshops, design research, rapid prototyping and product and service design
  • Create/Contribute to the creation of new innovation projects through facilitating workshops and brainstorms with stakeholders
  • Manage client validation activities including user recruitment and interviewing
  • Deliver design collateral for projects and wider lab activities against milestones
  • Measuring Innovation Activities through the use of OKR's/Performance Scorecards/Targets and Milestones.
  • Engage and lead existing design partner and vendor relationships on projects
  • Ensure effective upward and cross communication on all notable progress to all key stakeholders
Development Value:
This role provides significant opportunities:
  • You will gain significant experience of the technologies and businesses involved across Citi applications, giving you exposure to new and existing methodologies and systems as well as the opportunity to work with multiple teams around the globe
  • As a member of the Innovation Lab you will have to opportunity to work with a team of highly motivated, T-shaped, smart individuals whose daily job is to think out of the box and look for disruptive opportunities with a commercial benefit
  • Exposure to newly released and upcoming technologies and the ability to positively contribute to the strategies of the business
Person Specification:
  • Experienced: You have at-least seven years experience in a UX or Service Design role and hold a degree in user experience, service design or a related discipline
  • Leader: You are self-motivated and have strong people and project management skills. You are comfortable working either as a project leader or as a contributor on a larger team
  • Communicator: You use data and design to make the complex ideas and situations clear and understandable. You present well, write well and make great info-graphics and diagrams that aid understanding
  • Facilitator: You can plan and conduct meetings and workshops that help teams build a shared understanding of a problem and work collaboratively to define a solution
  • Organized: You are comfortable organizing your time among multiple projects and can stay focused on getting the right things done at the right time
  • Technology Savvy: You know enough about the capabilities and limitations of web and mobile technologies to collaborate with technology professionals on product design
  • Researcher: Conduct desk, qualitative and quantitative research both online and in the field and provide reports, recommendations, roadmaps, etc.
  • Co-creation & Design Thinking: You have initiated collaborative design towards an evolution of a concept or product/service. You have applied design thinking methods used for problem solving and have produced creative solutions by rationally analysing key data points
  • Prototyping: We'd consider it a real bonus if you were able to translate your research & design into working prototypes using applications such as Sketch or Axure etc. Working knowledge of HTML, CSS and JavaScript would be better still
  • We put a lot of stock in hard evidence of good design work, so an application with a link to a portfolio of your work, a link to your blog, your published articles, a list of conferences and events you've spoken at or a solid history of contribution to society on design thinking or UX would carry a lot of weight with us
  • Creative problem solver comfortable with working in rapidly evolving landscape and projects loaded with uncertainty
  • Strong visual design, equally at home applying these to print and screen
  • Understanding of User Experience and Interaction Design, designing for systems over time
  • Ability to conduct qualitative user research and quantitative (desk) research
  • Ability to lead and conduct co-creation initiatives and methods in workshops or remotely
  • Ability to facilitate diverse groups through a structured design process in workshops or via remote activities
  • A minimum of 5 years' experience in a similar role
  • A bachelor's degree or post-graduate qualifications (Design desirable)
  • Experience working with innovative and emerging technology
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
  • Highly effective written and oral communication skills
  • Promote teamwork and maintain effective communication within and across groups
  • Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools
  • Demonstrate strong technical understanding and are able to effectively communicate with technical partners
  • Excellent organizational, program and project management skills
  • Self motivated with a bias for action
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