Human Resources- Asia Pacific Program Management Office Manager - Vice President Human Resources- Asia Pacific Program Management  …

J.P. Morgan
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 17 Jun 19
J.P. Morgan
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 17 Jun 19
Human Resources- Asia Pacific Program Management Office Manager - Vice President
Organization Overview:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

Function Overview:

Corporate Human Resources at JPMorgan Chase plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery. Our Human Resource professionals within these areas are among the most talented and innovative in the industry. We take a proactive approach to identifying and proposing solutions to organizational challenges while working alongside business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

Program Centricity is the next step in fulfilling JPMorgan Chase's vision of creating a single integrated Workforce Management Platform and includes the implementation of cloud-based Human Capital Management System and consolidating other applications onto the targeted solution. The program's goal is to simplify, personalize, and digitize the employee experience from recruit to retire. To achieve this, the program is looking to transformation of the employee and manager experience, advance people analytics insights, and simplify both the people processes and associated technology infrastructure. The new workforce management platform will impact employees globally and the journey will be both challenging and rewarding.

Role Overview:

The APAC Program Management Office Manager is responsible for creating and managing the regional program management office for Program Centricity for the APAC (including Global Service Centre) region. Additionally, to act as the project manager for assigned regional and/ or global program deliverables.
As a member of the APAC Program Centricity team, the role will partner with the global program team, software vendors and implementation partner to successfully deliver the APAC transformation in sequenced releases. Specifically, the role will be responsible for working with the global Program Management Office to develop the program methodology, tools, governance structure and APAC program plan to deliver the program releases on time through the practical application of project management knowledge, technical capabilities, and interpersonal skills.

This position requires a strong, collaborative self-starter who can proactively engage with regional stakeholders and a global virtual team, without the need for heavy direction. Senior level interpersonal skills - the ability to influence others, analytical/problem solving skills and strong communication skills - are key qualities that will position the candidate for success in the role. Responsibilities will include chairing the regional working groups, managing related workstreams and monitoring project progress (risks & issues), preparing and presenting reports for management, analyzing key data, and assisting in the development and execution of a successful transformation plan. The work requires the individual to be highly adaptable to change, work within tight timelines, and work collaboratively with multiple stakeholder groups.
The role will report to the APAC Program Executive regionally and to the Global Program Management Office Manager globally.

Core responsibilities:

• Working with the global Program Management Office, develop and execute the program management office methodology, governance, and plan for the global HCM implementation in the Asia Pacific.
• Leverage best in class program management methodologies to provide consistent processes, tools, and templates to manage the program execution through all its phases and releases
• Define success criteria/ metrics to measure the program's delivery through each phase of execution and release, then monitor the program against these, escalating as appropriated
• Create and manage the regional program plan, that considers appropriate Project Task Estimation, Resource Scheduling, and Risk and Issue Management
• Provide input to the global program plan to ensure regional requirements correctly reflected.
• Design and develop program deliverables, including stakeholder analysis, change impact assessment, program plan, cut-over plan, etc
• Establish, define and coordinate planning and execution of work activities and interdependencies to achieve program/project goals. This will require the incumbent to be able to connect the dots on complex interdependencies, understand the impact and engage the right participants to drive the right outcome.
• Identify resources required to support the program - both business and program - and work with respective stakeholders to ensure their timely availability.
• Plan, schedule, coordinate and manage of releases across multiple workstreams for the APAC region
• Create and maintain the deployment readiness scorecard; monitor and manage cross-functional teams to ensure critical activities are completed to plan.
• Build and maintain relationships with stakeholders who have accountability for program execution, including, regional HR operations, HR business partners, control partners, and all other regional partners
• Manage the regional program working groups and their deliverables; including preparing agenda, engaging presenters, and ensuring decisions are made and action points assigned and delivered on.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Effective communication to ensure alignment on scope, expectations and required escalations
• Manage program updates and communications as required.
• Ensure completion of high quality, on-time deliverables, milestone management, status management and required project communication
• Establish recurring continuous improvement approach into program delivery.
• Deputize for regional program executives where required.


• Bachelor's degree from an accredited university in Business Administration, Engineering, or related major
• 10+ years of program management, system implementation, operations experience and/ or other relevant industry/consulting experience
• Strong experience of working in a fast-paced environment driving large scale transformation initiatives including implementing programs in a phased approach and managing multiple stakeholders and deliverables
• Experience managing the complex, change initiatives, preferably global system implementations
• Demonstrated success working in a complex, service-intensive and deadline driven environment
• Ability to work and influence a wide range of cross-functional teams and leaders within a matrixed organization
Key Skills:
• 'Can do' attitude, self-starter that drives positive culture across program
• Strong solution and goal-oriented approach with ability to facilitate meetings, keep program on track and follow through with meeting outcomes
• Strong analytical, process and detail orientated skills to carry out program analysis (i.e., analyzing and interpreting numerical/non-numerical data) in support of the program as needed
• Strong relationship and influencing skills necessary to gain respect of global program team and program stakeholders
• Ability to multitask and meet multiple deadlines in a fast-paced environment
• Excellent oral and written communication skills who can effectively communicate with all levels of management, create executive level presentations independently and interact effectively with executives autonomously
• Proven track record to effectively escalate and resolve issues in a timely manner
• High degree of proficiency working with MS Office Suite including MS Project and SharePoint
• Familiarity working with System Development Life Cycle and Agile methodologies is beneficial

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