Help Desk/Onsite Sppt Analyst

  • Competitive
  • Singapore
  • Permanent, Full time
  • BNY Mellon
  • 13 Dec 18

Help Desk/Onsite Sppt Analyst

Role Description

• Provide remote and onsite technology support to BNY Mellon end-users on all Technology-related activities and initiatives including daily BAU (hardware/software), Video Conferencing and smart-hands with Infrastructure in a fast-paced, highly demanding financial services environment.

• Ensure tickets are handled in a timely manner and closed within the given SLA.

• Lead and/or contribute to Technology projects and initiatives especially for onsite team.

• Provide early morning and/or weekend support whenever necessary.

• Provide guidance, assistance, coordination and follow-up on Technology problems, ensuring proper ticket logging, tracking and resolution.

• Engage with vendors for support and assistance of production applications, hardware and customer-specific operations.

• Contribute to the achievement of team objectives.

• Administer and manage support processes and procedures, keeping them organized and well maintained.

Technical skills:

• Excellent in Windows 7, Windows 10, MS Office, OSX platform support and mobile devices.

• Excellent written, verbal communication skills and flexible style to fit role responsibilities and situation.

• Excellent in handling hardware desktop and laptop support

• Experience in using Video Conferencing systems, Active Directory, SCCM deployment, Citrix based applications, Virtual desktop, Remote support tools and ticketing tools such as Remedy.

• Knowledge in network and scripting is a plus



• Bachelor's degree in a related discipline or equivalent work experience required.

• 3-4 years of experience in deskside support and/or end-user support. Experience in the securities or financial services industry is a plus.

• Possess a continuous improvement mindset, "Can do" attitude, flexible, versatile and positive outlook towards changes in a fast-paced work environment.

• Excellent teammate. Appreciative for different culture and diverse workplace.

• Willingness to "own" and be accountable for issues through resolution.

• Ability to multi-task, prioritize and effectively perform in a high-pressure situations such as urgent issues and facing distressed users.

• Committed in delivering quality service to clients.

• Experience working as part of Global Technology support team such as help desk, deskside support is an advantage.


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Singapore--
Job: Information Technology
Internal Jobcode: 60044
Organization: Technology Services Group-HR06725
Requisition Number: 1816023