Head of Governance and Operations
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Trust, Data & Resilience team supports Standard Chartered Bank, protects and grows prosperity for our generation, and the next. The team vision is to make the Bank the first choice for clients wanting secure banking solutions and create an environment where security, collaboration and innovation are embedded in the Bank's DNA.
This role is responsible for prioritising investments, with a focus on Information & Cyber Security (ICS) investments, to maximise risk reduction and capability improvement, while meeting compliance obligations and minimising client impact. The roles seems to provide a single end-to-end view of investment and improvement activities with regular tracking and reporting.
The Head of Governance and Operations manages the outcomes of the Portfolio of Programmes and Projects and as such has authority over the constituent programmes and projects with ICS and TDR objectives and strategic roadmap. He / She will provide exceptional leadership and mobilise effort and commitment by making a compelling case for change.
- P rioritise work across competing demands to achieve the committed outcomes for ICS and TDR. Actively manage the pipeline of ideas and ensure that the ideas approved for investment will deliver strategic goals.
- Reviewing, challenging and approving Programme business cases and making final recommendations.
- Develop a strategic roadmap for the Portfolio in order to deliver objectives. Together with the AEs, Strategic Sponsor, CISRO - develop and maintain a set of ICS objectives which deliver against regulatory compliance, capability and risk reduction requirements.
- Implement a roadmap for transition into BAU enabling its disbandment.
- Establish and chair a diligent and effective PRC with appropriate membership. Overseeing diligence and effectiveness of Programme Steering Committees within the portfolio. Reviewing, challenging and approving Programme level objectives, investment funding allocation, targets, roadmaps and delivery plans.
- Reporting Portfolio status to GPRC and MT.
- Regularly engage with businesses, functions, MTs and regulators across the Bank's footprint regarding the objectives, strategy and progress of the ICS.
- Align the Portfolio's budgeting cycles with the bank-wide budgeting process, as defined by Finance. On a quarterly basis releasing material, unspent funding planned for that quarter to the PRC.
- Oversee the definition of a set of key deliverables and KPIs which enable tracking of strategy implementation. Interface with other portfolios and their programmes to ensure dependencies are known, prioritised and delivered in line with the roadmap.
- Re-plan and prioritise Programmes / Projects as required to maximise benefits and delivery efficiency.
- Secure investment funding to deliver the strategic goals by building a compelling case for change, and by reviewing, challenging and approving business cases.
- Ensuring that the Programmes and Projects comply with the Project Governance Policy and the Portfolio Management Standards, Project Management Standards and System Delivery Framework.
- Ensuring data in Clarity is accurate across the Portfolio and working with PgMs and PMs to address data quality issues.
- Overseeing Programme closure procedures and the handover to BAU.
People and Talent
- Contribute to problem solving skills, such as utilising A3s within projects by supporting development initiatives.
- Stay connected with broader TDR team's people agenda and development approaches.
- Exercise urgent and effective remediation of risks and issues impacting the delivery.
- Support the management of the programme and project risk professionally and efficiently, closely tracking. timeline commitments for provision of information and action plans, and for validation of actions taken.
- Drive the adoption of "lessons learnt" across ICS, driving consistency and efficiency.
- Provide timely and accurate reporting to appropriate committees.
- Ensure appropriate oversight and facilitate resolution of high impact risk and issues, with regular report to management and key stakeholders as required.
- Partner with senior leaders to ensure enablement deliverables are completed on time and within scope.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
- Accountable Executive and Portfolio / Programme Directors across ICS programmes
- All programme and project managers within scope
- Business and Function COOs
- COO, Enablement & Change, TDR
- Trust, Data & Resilience Management team
- Security Technology Services MT
- Technology Services MT
- Group CISRO & MT
- Group Operational Risk
- Head, Audit - Information Security & Cyber
- Provide exceptional leadership and mobilise effort and commitment by making a compelling case for change.
- Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise.
- Experience of developing a people strategy, influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently
- Proven ability to lead highly complex, global, pan-bank, multi-year programmes by driving collaboration and participation by functions, Regions and countries.
- Extensive change and programme management experience ideally gained in the financial industry.
- Recognised qualifications/certifications in Project and Change Management.
- Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and relevant policies, procedures, and processes.
- Ability to foster positive relationships with internal and external stakeholders at appropriate level ensuring open cooperative environment.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.