Guest Relation/ Membership Manager Guest Relation/ Membership Manager …

Life Style Manager

Our client is a global leading concierge services providers. Headquartered in London, UK, with 20+ office across global with over 800 employees. With their expertise, technology and buying power to grant members direct access to the best travel, live entertainment, dining and luxury retail services. They also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

With their fast growing business and have ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members, they are now looking for a Membership/ Guest Relationship Manager to join their APAC team, responsible for delivering excellent membership service, in order to help their members to get the most from their lives.

As a Membership/ Guest Relationship Manager, you have to be passionate, motivated and resourceful. Strong understanding in Retail & Lifestyle / Travel & leisure / F&B (fine dining). You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. Your responsibilities will include:

• Passionate about delivering high quality personalised support and have excellent research skills
• Acknowledge requests and provide a detailed response to the member to meet or exceed their expectations
• Always act in the best interest of the member and ensure their needs are met

To qualify, individuals must possess:

• Bachelor Degree in hospitality management studies or other related disciplines , 3+ years relevant experience in customer service field
• Knowledgeable in
• Good communication skills in spoken and written English, Cantonese & Mandarin.
• Fast pace, team player, resourceful and ability to work in start up
• Able to work on shift (7am - 11pm, any 9 hours in between) and weekend.

Contact Claudia Lee on (852)3915 0224 or APPLY NOW by clicking the button. Data provided is for recruitment purposes only.