Global Commercial Cards - Product Development Manager Global Commercial Cards - Product Development  …

in Singapore
Permanent, Full time
Last application, 21 Jan 22
in Singapore
Permanent, Full time
Last application, 21 Jan 22
Global Commercial Cards - Product Development Manager
Commercial cards Global Product Development team oversees and drives the day-to-day delivery of an ambitious agenda to be Simple, Global and Digital. This agenda ensures our clients get a capable product that provides consistent experience in whichever country they engage Citi. The team is responsible for leading and managing product development initiatives across Citi's Commercial Cards business globally. From concept definition through delivery, the Product Development Team is responsible to enhance / introduce product features, identify cost efficiencies, craft client solutions and enhance Citi commercial cards product capabilities in order to drive business results, increase customer loyalty and enhance Citi's competitive position. The Product Development Team works in partnership with Technology, Client Operations and regional product teams to develop and then execute against a comprehensive product road map.

The team focuses on three primary work functions (Product Development Expertise, Governance and People/Stakeholder Management) to deliver the best for clients.


  • Responsible for executing against a global core processing strategy that delivers global product consistency and innovation while also continually improving operational efficiencies
  • Work with regional partners to ensure standardization of capabilities and processes across markets
  • ​ Consultant for queries on ECS+ processing capabilities and scalability. Actively involved in strategic initiatives involving Product processor platforms
  • Review requirements provided by Product/Ops for completeness and detail. Review solutions provided by technology for compatibility with BAU, scalability and simplicity. Engage Network (Visa/MasterCard) partners for BAU issues, Solutions and innovating customer experience for seamless usage of Commercial Cards products

  • Lead the demand prioritization process for EMEA, APAC and LATAM; collaborate with Product, Operations, Technology and Compliance to prioritize and fit sufficient technology resources to deliver enablers, compliance and ensure features are delivered to the transformation drivers. Justify and ensuring that benefits are balanced with strategic priorities so that fitment is focused on the global/regional priorities

  • Build and maintain the governance framework with Technology / Operations partners to ensure timeline and quality in delivery of ECS+ codes to production for EMEA, APAC and LATAM

    Ensure changes impacting multiple applications are channelized for approval per agreed processes

  • Lead the governance ensuring that risks such as fraud, information security, AML, Legal etc. related to new and enhanced digital experiences are reviewed and appropriately approved prior to the roll out to the markets

  • Build and maintain the governance framework with Technology for Business As Usual processes for EMEA, LATAM and APAC. Management Support and escalation for high impact production issues impacting the roll out or adoption of capabilities

  • Track progress, identify and resolve risks and issues for key projects; monitor and analyze project delivery including spill overs and fitment slippage to find and resolve root causes to continuously improve

  • Proficiency to co-ordinate and slog in heavily matrixed environments within and across regions

  • Self-motivated and ability to work as Independent contributor

  • 7-10 years of experience
  • Intellectual curiosity, analytical and conceptual thinker
  • Proactively seeks and develops new opportunities
  • Attention to detail and process/analytic mindset
  • Ability to build networks and relationships internally and externally
  • Familiarity with product development methodologies
  • Direct experience in end-to-end project delivery, preferably in product development, and knowledge of various analytical tools including Qlikview, Tableau, Access
  • Comfortable with performing data investigations that require a high degree of accuracy with tight timescales
  • Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets
  • Ability to structure and break down problems, develop solutions, and to drive to results
  • Process Management knowledge with a propensity for detail and comprehensiveness of content
  • Ability to collaborate and clearly communicate with team members of an organization
  • Project Management skills with experience leading large cross functional initiatives
  • Generation of reports and presentations for management0

  • Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Product Management and Development

Job Family:
Product Development

Time Type:

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