Global Banking and Markets Anti Money Laundering Refresh Performance Coach

  • Competitive
  • Singapore
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 16 Oct 18

Global Banking and Markets Anti Money Laundering Refresh Performance Coach

About Bank of America Merrill Lynch:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America Merrill Lynch is an equal opportunities employer.

Position Description

The Performance Coach will be responsible for carrying out the delivery of CDD and Process changes into GBAM AML team globally to ensure consistency of approach across GBAM AML Refresh regions and functions. This role will have a strong alignment to regional GBAM AML Refresh Managers/ Leads, Operational Control, Refresh, Onboarding program delivery teams as well as the wider AML Policy and Standards, Implementation and Strategy, and technology teams supporting GBAM AML.

Key Responsibilities

  • Training development and delivery to ensure operational readiness for GBAM AML team for any new hires, new implementations, and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weakness/ gaps.
  • Ensure established training/communication/process review/governance routines and processes are understood as well as adhered to.
  • Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
  • Partner and work with performance coaches to identify regional and global thematic quality issues and develop corresponding refresher topics to strengthen employee knowledge and performance
  • Participate and manage regular CDD review forums/routines with fellow performance coaches, Operations managers, Operational risk associates, AML Implementation and Strategy teams & Process Design teams to facilitate and identify process improvement opportunities
  • Communicates with Adoption and Readiness teams for any changes to LEO Online Resource Site, regional CDD procedure/checklist and employee knowledge management center
  • Perform process gap analysis across GBAM AML functions and Regions to enable process standardization
  • Review Global & regional Policy & Standards changes for people, process and technology impact. Participates as SME in defining implementation strategy
  • Provide SME guidance OR coordinate across SMEs to provide the guidance for LOB projects
  • Assists as SME in remediation efforts from global and regional policies and standards for GBAM AML team

Key Requirements
  • Awareness and understanding of the bank and operational aspects of the products and services used by clients
  • Good understanding of AML/KYC/CDD operations environment and global / regional regulations
  • Knowledge of industry policy and standards
  • Proven ability to simplify CDD requirements for operational execution & improving Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
  • Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
  • Effective interpersonal and communication skills. Leadership attributes.
  • Ability to multi-task, plan and function in a self-directed environment
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Ability to find ways of solving or pre-empting problems
  • Must be able to work in a matrix organization as well as manage interactions as all levels.
  • Strong Risk awareness (Inc. Operational, Compliance, Business & Reputational)
  • Understands and respects cultural differences

Posting Date: 24/09/2018
- Singapore

Full / Part-time: Full time
Hours Per Week: 40