• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 23 Apr 18

GTS - Employee Services (VP)

GTS - Employee Services (VP)


Job Description:
Accelerate the agility of how IT services are delivered. The role is integral in the modernization of the Bank towards deploying employee focused solutions. W ork closely with stakeholders to design and build solutions to foster employee centricity within the organization. Act as the technical lead in the transformation initiatives to re-engineer the Bank's processes which includes Technology Service Desk, MyWorld and End User services.

Responsibilities:

Enhance employee experience in the Bank's Technology Service Desk (TSD)
  • Improve current workflow of logging case to TSD by automating communication with employees, in a scalable way, including provisioning of Chatbot services
  • Develop self-serve repository for employees to self-help when encountering IT related issues

Modernize MyWorld IT Requests
  • Enhance MyWorld by redefining and reconstructing components of current processes so that time required to execute a task is minimized, while taking employee experience into consideration

Integrate Enterprise Access and ID Management (EAIM) with Base Release 3.0
  • Integrate current ID Management system to work seamlessly with Base Release (BR) 3.0

End User Services (EUS)
  • Responsible for day-to-day operations of End User Services, which provides desktop support services, IT procurement services, amongst other end user IT-related services.

Requirements:
  • Bachelors/Honours degree or equivalent with at least 10 years of experience in change enhancement
  • Proficient in human-centered (customer and employee) experience across digital product innovation and technology transformation
  • A strong team player and able to work effectively at senior levels of the organization with the ability to interact closely with senior management executives
  • Strong situational analysis and decision-making abilities. Proven leadership and management skills to transform the organization and provide thought leadership in the domain.
  • Excellent written and verbal communication skill



Qualifications
Job Description:
Accelerate the agility of how IT services are delivered. The role is integral in the modernization of the Bank towards deploying employee focused solutions. W ork closely with stakeholders to design and build solutions to foster employee centricity within the organization. Act as the technical lead in the transformation initiatives to re-engineer the Bank's processes which includes Technology Service Desk, MyWorld and End User services.

Responsibilities:

Enhance employee experience in the Bank's Technology Service Desk (TSD)
  • Improve current workflow of logging case to TSD by automating communication with employees, in a scalable way, including provisioning of Chatbot services
  • Develop self-serve repository for employees to self-help when encountering IT related issues

Modernize MyWorld IT Requests
  • Enhance MyWorld by redefining and reconstructing components of current processes so that time required to execute a task is minimized, while taking employee experience into consideration

Integrate Enterprise Access and ID Management (EAIM) with Base Release 3.0
  • Integrate current ID Management system to work seamlessly with Base Release (BR) 3.0

End User Services (EUS)
  • Responsible for day-to-day operations of End User Services, which provides desktop support services, IT procurement services, amongst other end user IT-related services.

Requirements:
  • Bachelors/Honours degree or equivalent with at least 10 years of experience in change enhancement
  • Proficient in human-centered (customer and employee) experience across digital product innovation and technology transformation
  • A strong team player and able to work effectively at senior levels of the organization with the ability to interact closely with senior management executives
  • Strong situational analysis and decision-making abilities. Proven leadership and management skills to transform the organization and provide thought leadership in the domain.
  • Excellent written and verbal communication skill


Singapore Singapore Singapore SG