GPA Financial Full Suite Support Officer GPA Financial Full Suite Support Officer …

in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 07 Jul 20
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 07 Jul 20
GPA Financial Full Suite Support Officer
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity
Established in Singapore since 1902, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in Singapore
Citi is an equal opportunity employer
Team Overview:
The team(s) is providing technical application support to a series of Finance applications which includes but not limited to Finance Sub Ledger processing, Financial reports, balance sheet, management reports and regulatory reports processing and generation. This is a global team located in like Shanghai, Singapore, Manila, India, Tampa and Mexico.
Position Overview:
This position is for senior technical support specialist who will be working on APAC & EMEA time zone. This position is responsible for providing E2E technical support and trouble- shooting to Finance business user and operation users for a variety of support areas related to system, queries from business users and data quality issues PROD environments globally. Candidates must possess the capability of mentoring, documentation, multi-tasking with minimal supervision, prioritizing activities in a fast paced, dynamic environment and communicating effectively to a diverse client base.
Perform technical operational tasks on routine basis within OLA.
Trouble shooting issues reported by users and issues self-detected within SLA
Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
Monitoring and recovery all processes. Maintain environment stabilities
Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
Collect environment improvement points and provide a plan to Development team and application owners.
Planning and coordinating release knowledge sharing, migrations, disaster recovery
Provide knowledge and support training for new team members
Develop support-script and simplify-issue-investigation scripts
Degree in Computer Engineering, or equivalent experience
Minimum 5+ years of experience in application development and/or Application support
Atleast 2+ years in Ab Initio and Database related projects
Knowledge on Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like GENEOS, App Dynamic
Knowledge on IT service process ITIL and have mindset of DevOps
Knowledge on Abinitio, Hadoop and shell scripting is preferred
Knowledge on Finance accounting domain
Knowledge on Hadoop eco-environment.
Strong oral and written communication skills.
Attention to detail troubleshooting
Log analysis skills though out application components
Confidence and ability to work with all level of management.
Strong team player.
Willing to work flexible hours.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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