GF - Global Treating Customers Fairly Coordinator - Compliance Product Senior Officer - SVP GF - Global Treating Customers Fairly Coordinator  …

Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 27 May 20
Competitive
Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 27 May 20
Competitive
GF - Global Treating Customers Fairly Coordinator - Compliance Product Senior Officer - SVP
Serves as a senior Consumer Fairness compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors, providing day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation on internal policies and procedures. 
Key activities include:
  • Reporting to the APAC GCB ICRM Fairness SME at Singapore
  • To support the GCB ICRM APAC Region on Fairness & Fair lending  compliance matters, providing guidance to Business/product functions to ensure that they comply with the applicable regulations and Citi Policies
  • Providing Fairness compliance coverage to APAC GCB. Guidance on consumer fairness Policy/regulations and being the contact/go to person for APAC Region on matters relating to Consumer Fairness, Fair Lending and Consumer Protection laws
  • Assisting as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact Consumer Fairness,
  • Supporting GCB in performing timely Fairness compliance reviews of new and existing products and timely escalation to the Senior Management including Global Fairness head.
  • Assist in Overseeing the monitoring and identification of Fairness related regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to GCB, Analyzing and scoping the impact including applicability of new and complex regulatory developments across GCB, including cross-border impact.
  • Work closely with the APAC TCF Champion and the Regional CBORC Head/delegate on the design and to operationalize the Global TCF program including TCF governance and the escalation / deliberation / monitoring / reporting process. Monitor the status of agreement on the remediation of TCF issues.
  • Work closely with the APAC BPC Liaison and provide inputs on BPC matters. (Country/ Regional product teams)
  • Engage Global Fairness ICRM Chief on fairness topics for advisory where required.
  • Work closely with the TCF Champion and the CBORC on contentious issues for their determination on whether such issues warrant tabling at the Pre-BPC Senior Review Group meeting.
  • Closely collaborate with Regional Complaints team for reviewing fairness related complaints across the APAC Region and deriving meaningful insights.
  • Performing Fairness Monitoring across the APAC Region
  • Fulfilling the requirements of Policy Owner under the Policy Governance Policy and the Policy Governance Standard;
  • Overseeing the implementation of the requirements under the Fairness Policy;
  • Creating and maintaining the templates and tools used in the review of new or materially altered products and services and marketing campaigns;
  • Developing comprehensive Consumer Fairness training; and
  • Participating in governance committees/Regional Forums as the Fairness delegate. (Eg, Business Practices Committee, Regional Complaints Forum and CPAC)
  • Additional duties as assigned.
  • Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi's clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs.
  • Serving as a subject matter expert on Citi's Compliance programs. Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk.
  • Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
  • Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product.
  • Analysing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact.
  • Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and provide credible challenge.
  • Participating in industry groups and trade association working groups or other forums.
  • Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements.
  • Managing strategy and responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit.
  • Designing and lead compliance and control reviews.
  • Partnering with other ICRM teams and global functions, including Legal, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance.
  • Additional duties as assigned.
Education/Relevant Experience:
Required: Bachelor's degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; strong working knowledge of function/business/product and the related operations and financial requirements
Preferred: Advanced degree (e.g., MBA) a plus; fairness experience
Knowledge and Skills:
Required:
  • Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Ability to communicate with senior management, and be able to work under pressure
  • Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.  Strong presentation and relationship management skills are essential
  • Strong analytical and problem-solving skills
  • Strong planning, organisation and project management skills
  • Independent and meticulous with attention to details
  • Ability to execute multiple tasks at the same time
  • Proactive execution of priorities and goals
  • Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse Business/Function
  • Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders
  • Highly motivated, strong attention to detail, team oriented, organized
  • Ability to interact and communicate effectively with senior leaders
  • Knowledge and expertise of Compliance laws, rules, regulations, risks and appropriate controls
  • Experience in the design and implementation of Compliance programs
  • Ability to challenge Business/Function management and escalate issues when appropriate
  • Strong track record of effectively assessing and managing competing priorities
  • Comfortable navigating complex, highly-matrixed organizations
  • Comfortable acting as an agent for positive change with agility and flexibility
  • Knowledge of Consumer Fairness/protection Regulations
  • Experience with and previous exposure to internal or external control functions and regulators
  • Expertise of Compliance laws, rules, regulations, risks and typologies
  • Excellent written, verbal and analytical skills
  • Must be a self-starter, flexible, innovative and adaptive
  • Highly motivated, strong attention to detail, team oriented, organized
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization; to influence and lead people across cultures at a senior level
  • Experience in managing regulatory exams and relationships with examiners, auditors, etc.
  • Awareness of regulatory requirements including local and US laws, international and industry standard
  • Advanced knowledge in area of focus
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
Time Type : ------------------------------------------------------
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