• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-09-22

GCT L2 Enterprise Service Delivery Manager

GCT L2 Enterprise Service Delivery Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18038564


  • Within area of GCT Production Management this position will be responsible for managing Enterprise Production Services across Asia and EMEA regions. The role ensures that Enterprise services (Data Warehouse, Business Intelligence, DQIP, Commercial Cards and CPB backend) are running 24 X7 to support business growth and demand.
  • The Production Service  Manager is responsible to take ownership to run various GCT services within Enterprise service umbrella. Works closely with various support teams within Citi (Product, L3, CTI, PMO, Change, Incident , Problem etc.) as well as 3rd Party vendors. Running the bank is primary responsibility along with avenues to defined pro-active streams like SMF, PRA etc. Availability of services, successful change execution, stem the flow initiatives, Establishing better communication channel with business stakeholders, Continuity of business are few inherent responsibilities which are direct goals to achieve for production service manager.
  • The position is within the global GCT Production Management organization, managing technology services and delivery across Asia/EMEA for the Consumer business.
  • Reporting directly to Enterprise service lead, this position is accountable for ensuring stable end to end Enterprise services to Customers.


  • Good understanding and awareness of Service Management Framework.
  • Good understanding of Application eco system and various failure points in any 3 tier application architecture.
  • Understanding and experience in Data Warehouse and Business Intelligence solutions and tools would be a plus,
  • Good understanding of processes within IT support in Service Delivery (Incident, Problem, Change and Capacity management),
  • Ability to influence people,
  • Presentation skills,
  • Ability to interact with individuals on all organizational levels
  • Ability to work under pressure, self-reliant, liable, well-organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary
  • Positive 'can-do' attitude,
  • Self-starter, takes ownership and accountability for assigned work,
  • Focused and determined in getting the job done right,
  • Ability to identify and manage key risks and issues,
  • Strong analytical, reporting and documentation skills,
  • Methodical, attention to detail, strong analytical skills,
  • Strong interpersonal skills, including strong verbal, written communication skills,
  • Fluent English.
Singapore Singapore Singapore SG