• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-03-24

GCG Service Relationship Manager

GCG Service Relationship Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Higher Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18068161


Job Purpose:
Responsible for servicing and maintaining strong relationships with CitiGold customers, resolving customers' queries and decreasing financial risk (anti-money laundering activities).

Key Responsibilities:
  • Service the CitiGold customers in account opening, account maintenance and service transactions on our consumer products and services
  • Support Relationship Managers in process, compliance and system consultation
  • Review Cold reports on anti-money laundering activities and compliance on Unit Trust transactions to monitor and report risk and non-compliance matters
  • Perform regular self assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times
  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs
  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
  • Exercise due diligence in customer care to ensure good customer contact experience with Citibank
  • Comply with Citibank policies and procedures to ensure safety and security of bank's and customer's asset
  • Support cross selling and referral efforts to contribute towards overall CitiGold platform sales
  • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency


  • At least 3 years experiences in branch frontline service
  • Knowledge of banking products and services as well as exposure to investment products and process would be an advantage
  • Proficient in Microsoft applications
  • Good communication and interpersonal skills
  • Strong team player with good relationship management skills and problem-solving skills
  • Meticulous and organized