• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-09-21

GCG Regional Credit Cards Usage Platform Manager

GCG Regional Credit Cards Usage Platform Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18040830


Description

Job Purpose:
  • Support Big Data MRE and Usage partnership and campaign transformation initiatives across APAC region.
Key Responsibilities:
  • Tech Development and Deployment:
  • Work with APAC/EMEA markets and Regional DM to review and transform/automate Usage partnership and campaign processes
  • Translate these business needs to process/product/customer experience innovations and redesign requirements
  • Drive these business requirements in the scrum discussions and designs
  • Work with scrum master and Regional DM to deliver the stages of development towards end stage design
  • Drive timely UAT, PAT and automation / process enhancements adoption by markets at each stage of delivery, including pilots and test and learn where required.
  • Implement new features and markets across each tech phase prioritizing G2C markets (ongoing) followed by non G2C markets (from Q4 2018).
  • Integrate with Usage related products/platforms including CWP, EMarketplace and M63
  • Market Customer Live Deployment
  • Guide markets to rethink partnerships plans based on MRE, prioritizing top Never Been There and Disengaged merchants to maximise financial benefits
  • Analyse MRE recommendations for each MRE market
  • Identify Regional and Local partnerships that are top in NBT and DE lists for potential new or deeper partnerships
  • Review and align country usage / partnership plans
  • Approve and allocate MRE campaign funding
  • Track with market and Regional Partnership teams progress of usage / partnership launch plans


Qualifications

Knowledge/Experience/Technical skills:
  • Excellent Project Management, Communications and Interpersonal Skills
  • Great flair in Process, Marketing and Analytics
  • Creativity in Redesigning business processes, campaigns and customer experience
  • Product Management Skills
  • Ability to manage complex projects, dealing with multi parties (internal and external
  • Keen eye for detail is required
  • Customer Experience and Business Minded
  • Ability to identify opportunities for innovation and business transformations
  • Operations and Process Minded
  • Ability to redefine and enhance business processes
  • Analytical Mind
  • Strong with numbers, with the ability to derive trends from data
  • Marketing
  • Understand customer journeys
  • Liaising with marketing stakeholders
  • Digital marketing savvy
  • Campaign design
  • Starting with program proposal, list extraction, campaign launch, fulfillment to post-campaign tracking
Personal Skills:
  • Excellent partnership and collaborative skills
  • Excellent planning and organizational skills
  • Excellent time management
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