• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-10-21

GCG Instant Banking Centre IBC Customer Service Manager

GCG Instant Banking Centre IBC Customer Service Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18058191


Description

Job Purpose:
Manage customer arrivals to maximize relationship building opportunities and direct them to the appropriate distribution channels.
Key Responsibilities:
  • Proactively seeking to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up
  • Take full ownership of customer problems and ensure complete customer satisfaction of problem resolution
  • Comply with Citibank's policies and procedures to ensure security of bank and customer's assets
  • Provide service support to cards/accounts acquired by Sales Officers
  • Assist in the analysis of customer trends to enhance sales and service management process


Qualifications

The ideal candidate will fit the following requirements:
Knowledge/Experience/

Technical Skills:

  • Minimum "O/ITE/A" level/diploma qualifications
  • Preferably with minimum 1 year of frontline experience in the service industry
  • Knowledge of sales and relationship building process
  • Knowledge of banking products and familiarity with internal banking operations would be an advantage
  • Proficient in Microsoft applications
Personal Skills:
  • Good communication and interpersonal skills
  • Able to work on shifts, weekends and public holidays
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.