GCG Business Trainer, AVP

  • Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 21 Apr 19

GCG Business Trainer, AVP

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Training, Development & Learning
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19009476


Description

  • Conduct new hire onboarding, global and regional training programs and design developmental training programs for existing staff
  • Design and Develop Digital Training Content for online and mobile training
  • Engage with country stakeholders to identify training needs and provide training solutions that meet business objectives
  • Utilize customer data and feedback from all listening channels (i.e. NPS, PI, Failed Logs, etc) and collaborate with business to develop training solutions to improve customer experiences and satisfaction scores
  • Work closely with CBPS Training Team in Manila by providing training, direction, guidance and support and monitor/track their performance to ensure organizational objectives and business goals are achieved
  • Effective launch and implementation of regional role-based curricula
  • Accurate tracking of mandatory certifications, trainings and relevant documentation for the new hires and existing staff to ensure timely reporting and completion in accordance to Company and Regulatory guidelines
  • Ensure periodic and timely evaluation of all training materials to ensure content is relevant and updated
  • Ensure accurate training records are provided timely for audit purposes
  • Collaborate with country and regional stakeholders on L&D/Business related projects
Technical/Specialist Skills:
  • Digital Content Creation skills and experience (Adobe Captivate, Articulate, etc)
  • Line-trainer experience
  • Demonstrated facilitation skills and expertise in applying adult learning principles
  • Strong Excel skills
  • Working knowledge on MS Office and Video production and editing
  • Experience with Agile/Scrum methodology and Design Thinking is a plus
Business/Industry Knowledge:
  • Learning & Development, Digital/Media Content Creation and related Business experience
  • Minimum 2 years of Sales Experience
  • Thorough understanding of Company global policies and processes related to L&D
  • In-depth understanding of the business
Personal Attributes/Interpersonal Skills:
  • Ability to work at both strategic and tactical / operational levels
  • Ability to work autonomously
  • Ability to think clearly, analyze and resolve problems with good judgement
  • Highly organized and able to deliver results against firm timelines
  • Self-starter - positive, energetic, able to prioritize and proactively act upon the important issues whilst keeping communication channels open to relevant stakeholders
  • Accountability and execution - consistently operating at high standards of quality and accuracy within required timeframes
  • Champions Progress and continuously identifies opportunities to innovate and simplify
  • A change agent and possess ability to adapt to changes quickly and positively
  • Ability to direct staff performance, coach and develop to build talent, drive excellence and create a positive and high-morale work environment.
  • Collaborative team player, able to foster close partnerships and work collaboratively across the firm
  • Strong interpersonal and communication skills
  • Ability to positively influence and motivate others
  • Initiative to scope needs even before being verbalized by others
  • Open to feedback and able to take in feedback constructively and positively


Qualifications

  • Higher education degree in an appropriate discipline
  • Minimum of 2 years experience in related business, L&D and Digital/Media Content Creation