• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-03-22

GCG Branch Operations and Service Manager

GCG Branch Operations and Service Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19000671


Job Purpose:
To be responsible for the day to day operations within the branch, acting as the control keeper of the branch and ensuring compliance with all processes and procedures. To ensure excellent customer service is delivered and that the branch meets and exceeds the standards of a strong and effectively-run branch.
Key Responsibilities:
  • Compliance and Controls
  • Process Management
  • Customer Service
  • People Management
  • Administration
  • Knowledge Management


  • Diploma/Degree holder, preferably in business
  • At least 8 - 10 years experience in the Retail Banking environment leading and supervising a team
  • Advanced knowledge of local banking regulations
  • In-depth knowledge of company policies and systems
  • Excellent knowledge of Banking and Investment Products
  • Excellent presentation and communication skills
  • Strong people, process and project management skills
  • Appreciation for operational priorities and sensitivity to compliance requirements
  • Analytical, strong appreciation of processes, and detail oriented
  • Strong leadership - ability to lead all functions to deliver a common objective
  • Thrive in a fast-paced environment