• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 24 Sep 17

GCG - Universal Service Banker (Junior)

GCG - Universal Service Banker (Junior)

  • Primary Location: Singapore,Singapore,Singapore
  • Education: High School Diploma/GED
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17058316


Description

  • As a USB Junior, you will be a pioneer in a new service experience unique to Citibank
  • You are in the crucial role of delivering a superior Citibanking experience and satisfy relationship service and cash transaction needs
  • You will be required to provide best-in-class customer service to customers as you attend to their queries You will be relied upon to provide account maintenance and service transactions
  • You will be required to process cash-related transactions, such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, and Sales of Manager's Check/ Drafts
  • In addition, you will identify sales opportunities and make appropriate referrals, as well as highlight the bank's various distribution channels to new and existing customers and recommend alternative Citibanking service access points Assisting in the customer's adoption of these alternatives will also be part of your role
  • Other duties include assisting in the processing of transactions in the 24 hour banking area, collecting statistics for managerial decisions, exercising care and diligence in the course of duty for detection of fraud, such as counterfeit notes checks, forgery, money laundering, etc
  • You will also provide feedback to management on ways to enhance processes and service experience
  • You should have minimum GCE 'A' Level certificate or equivalent, with good credits in English and Mathematics Having an eye for details and strong customer service skills are a must In addition, you should also be a responsible and supportive team player with high integrity
Job Purpose:
Deliver best-in-class customer service to customers as they arrive in the branch to maximize relationship building opportunities and direct them to the appropriate distribution channels Process account services and cash transactions, including cash withdrawal, sales of manager's check / Drafts.
Key Responsibilities:
  • Proactively seek to identify customer needs and cross-selling opportunities and referring leads to the appropriate channels for follow-up
  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
  • Comply with Citibank policies and procedures to ensure security of bank's and customers' assets
  • Provide backroom service support to the personal banking team in the branch
  • Assist in the analysis of customer trends to enhance sales and service management process
  • Perform Check encashment in both local and foreign currencies at the counter
  • Identify sales opportunities and make appropriate referrals
  • Handle counter enquiries
  • Assist in investigations relating to cash transactions / services
  • Highlight the bank's various distribution channels to new and existing customers and recommend alternative Citibanking service access points
  • Educate customers on alternative service access points
  • Assist in the processing of check/cash deposit in the 24 hours banking area
  • Collect information and data for managerial decisions
  • Exercise care and diligence in the course of duty for detection of counterfeit notes and Traveler Check, forgery, money laundering etc
  • Deliver superior Citibanking experience and satisfy service needs
  • Provide feedback to management on ways to enhance processes and service delivery


Qualifications

Incumbent Specification
  • Knowledge / Experience /

    Technical Skills:
  • At least 1 year of frontline experience in the service or finance industry
  • Minimum GCE 'A' Level, with good credits in English and Mathematics
  • An eye for details
  • Strong customer service skills
  • Knowledge of relationship building process
  • Proficient in Microsoft applications and in adapting to new technologies
  • Knowledge of banking products and familiarity with internal banking operations would be an added advantage
Personal Skills:
  • Good communication and interpersonal skills
  • Able to work on shifts and weekends
  • Responsible and supportive team player
  • High integrity
At Citi, we groom the leaders of today and tomorrow Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.