• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 19 Sep 17

GCG - Senior Service Manager

GCG - Senior Service Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: High School Diploma/GED
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17058946


The incumbent will take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution. He/she will exercise due diligence in customer care to ensure good customer contact experience with Citibank.
Other Responsibilities include:
  • Support cross-selling and ensure all referrals are followed up promptly, e.g., mortgage, bancassurance, etc.
  • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
  • Managing of ATM contracts, maintenance and servicing issues
  • Managing urgent applications for senior corporate executives


  • Tertiary degree, preferably in finance / business related disciplines
  • At least 2 years experiences in branch frontline service
  • Knowledge of banking products and services; exposure to investment products and processes would be an added advantage
  • Strong team player with good relationship management skills and problem solving skills
  • Good communication and interpersonal skills
  • Meticulous and organized
At Citi, we groom the leaders of today and tomorrow. Successful candidates will undergo comprehensive training on our products and will look forward to a competitive remuneration and benefits package. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.