• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 11 Dec 17

GCG - Regional Sales Practices Review - Project Manager for WS #4 & 5

GCG - Regional Sales Practices Review - Project Manager for WS #4 & 5

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17073237


Business Overview
Citi's Asia Consumer Bank serves more than 120 cities in 17 of the fastest-growing markets in the region. Citi offers a diversified range of products ranging from retail banking, wealth management, insurance, mortgage, Citi branded cards and loans to our 17 million clients. With more than a century of enviable brand and market leadership, we are competitively well-positioned to grow a high quality customer base that benefits most from our capabilities.
Role of the Project Manager for WS# 4 &5:
  • The Project Manager is accountable for managing the completion of the various activities required to complete the  Workstreams 4&5 for APAC/EMEA region consisting of 18 markets including IPB
  • Ensuring that the Workstreams 4&5 are completed on time, on budget and all Workstream deliverables meet the expectations and commitments made to the regulator
  • This role requires development and execution of program strategies for a large/complex business requiring coordination and integration across regional units (i.e. Customer Franchise / Customer Acquisition / Compliance etc.)
  • This role also requires the candidate to manage the daily execution of the program strategies, co-ordinating with business leads & SMEs across the regional business units, therefore the candidate requires strong knowledge of products and associated account opening processes, as well as knowledge of process mapping, experience in evaluating associated risk & controls, and identifying control gaps is critical to success
  • It is expected that the program will be executed in a phased approach across the region, where by clusters of countries are covered in phases until completion across the 18 markets
  • Some travel will be required to coordinate the efforts across the region.
  • The candidate will be accountable for managing the relationship with all critical Workstream resources involved in the day to day execution of the Workstream
  • This is a C13 (VP) role and reports into the workstreams leads of 4&5 workstreams and matrix to overall SPR PMO
Key Responsibilities:
  • One of the key challenges is to establish the Workstream very quickly to support the execution across the 18 markets in APAC/EMEA. Initially, there will be no resources in place and the entire Workstream infrastructure needs to be built out so that the program deliverables can be achieved on time and on budget
Establishing the Workstream:
  • Liaising with Regional Program Leader, workstream leaders, key team members and technology partners (DM, CTO & GCT) to define the Workstream structure, scope, approach, milestones and key deliverables
  • Developing the appropriate level of Workstream governance via formal governance steering committees or any other appropriate governance forums
  • Determining the appropriate mechanisms for quality assurance to ensure that all Workstream deliverables meet the expectations and the commitments made to the regulator
Executing the Work plan:
  • Managing work stream resources to ensure deliverables are completed to the required standard
  • Ensuring all Workstream deliverables and milestones are completed on time
  • Managing the relationships with key stakeholders from within Workstream, especially the business leads, and SMEs, and partners across Compliance, ORM, HR and Legal and other supporting functions
  • Implementing key communications internally within the Workstream team and externally to stakeholders and other interested parties
  • Identifying and resolving key issues and removing barriers to Workstream success
Supporting the Governance and Controls Activities:
  • Implement status reports for the Workstream in terms of progress of all deliverables versus the budget
  • Collaborate with SME's during quality assurance reviews to ensure the highest standard for all project deliverables


The ideal Candidate will meet the following requirements:
  • A university degree is preferable in any subject
  • More than 7 years' experience within banking domain
  • Any formal qualifications in project management (e.g. PMP, APMP or PRINCE2) will be an advantage but not mandatory
  • Strong understanding of regional GCB business landscape, regional customer portfolio and business trends
  • A familiarity of regional GCB sales practices in terms of current procedures and on-boarding channels, sales incentives and sales compensation arrangements
  • Previous experience should include a multi geography exposure / remit and understanding across Asia and preferably EMEA
  • The ideal candidate should have strong partnering and negotiating abilities / skills and experience in dealing with senior management teams.
  • The ideal candidate should have a deep understanding of controls and risks associated with the consumer products
  • The individual / scope of work should have considerable experience in establishing, executing and building governance and controls within the consumer banking space
  • Strong and resourceful problem solver who can manage issues including project related defects working with the various partners
  • Team player with a strong sense of competing priorities and the interests of various stakeholders with an ability to negotiate, persuade and adapt
  • Ability to negotiate with and influence Regional Line of Business Leaders and In-Country Program Teams to achieve results that will impact the Regional Consumer business significantly
  • Excellent communication skills, both written and verbal, able to communicate effectively with all senior internal stakeholders
  • Ability to manage, develop and motivate virtual teams, and delivering results both as an individual and through virtual teams
  • Demonstrate through delivery of projects the ability to motivate and influence business partners to deliver on milestones / commitments
  • This role requires use of conceptual and innovative thinking
  • Willingness to travel, as required