• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 22 Apr 18

GCG - Regional Sales Practices Review – Scenarios Lead

GCG - Regional Sales Practices Review – Scenarios Lead

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17074334


Business Overview:
  • Citi's Asia Consumer Bank serves more than 120 cities in 17 of the fastest-growing markets in the region. Citi offers a diversified range of products ranging from retail banking, wealth management, insurance, mortgage, Citi branded cards and loans to our 17 million clients. With more than a century of enviable brand and market leadership, we are competitively well-positioned to grow a high quality customer base that benefits most from our capabilities
Key Responsibilities:
  • The role will lead a team of 2-3 people in the region and be a key partner with GCB product owners, channel owners, control functions (ORM, Compliance, Internal audit, etc) and other analytic teams such as Decision Management, Independent risk, IA, S&D, O&T workforce management, and leads across 18 markets, to leverage existing infrastructure or if not readily available, to lead the effort to analyze the scenarios:
Developing and Managing the Scenarios Function:
  • Define and develop common data definitions, analytical techniques and software, and key indicators (eg KPI/KOR/KRI)
  • Establish the linkage between the product/channel teams and the GCT/DM/CTO team for finalizing the scenarios and the refining the rules when data is extracted. Working with the teams to address the gaps and identify alternatives, as required
Executing the Work Plan:
  • Define and develop a core and common method and techniques to detect, investigate and size the impact of potential sales misconduct to the customer(s). This will also include historical look-backs (3-5 years) and scenario planning
  • Develop, obtain approval from both internal or external authorities and execute corrective action plans which may include customer remediation plans, employee disciplinary actions, changes to incentive plans, or changes to sales processes
  • Document the tasks into a process, procedure and control document which will auditable
  • Develop and deploy key management dashboards and create summary reports that show progress of corrective actions/remediation, aggregate findings by product, channel, customer segment and market geography for trend analysis
  • Engage with the relevant teams to fine tune scenarios, analytics technique review process or escalation process based on the lookback review feedback
  • Develop and deploy key management dashboards and create summary reports that show progress of corrective actions/remediation, aggregate findings by product, channel, customer segment and market geography for trend analysis
  • Ensuring all deliverables to be completed to the required standard and on time
Supporting the Governance and Controls Activities:
  • Actively participating in the required forums like formal governance steering committees with participation from Regional CEO for GCB and other key Leaders within GCB
  • Implementing status reports for the Workstream in terms of progress of all deliverables versus the budget utilized
  • Collaborating with SME's during quality assurance reviews to ensure the highest standard for all project deliverables


The ideal Candidate will meet the following requirements:
  • Preferably Master degree with strong academic background disciplines like Data Analytics or bachelors with significant relevant experience
  • At least 10 years of experience with proven track record in areas of financial services technology, data analysis, data warehouse processes and application of data analysis in consumer business
  • Demonstrated capabilities of working with the data management teams and the product/channel teams
  • Several years' experience leading teams with data management experience
  • Strong capabilities on senior management interactions, cross-business data management, and technology support teams to drive goals
  • Strong partnering and negotiating abilities/skills and experience in dealing with senior management teams
  • A deep understanding of controls and risks associated with the consumer products
  • Previous experience should include a multi geography exposure/remit and understanding across Asia and preferably EMEA
  • Several years' experience leading or liaising with teams with data analysis experience
  • Exceptional communication and interpersonal skill in senior management interaction and engagement, influencing business decision through adoption of analytics solution
  • Ability to negotiate with and influence Regional Line of Business Leaders, and In-Country Program Teams to achieve results that will impact the Regional Consumer business significantly
  • Ability to manage, develop and motivate virtual teams, and delivering results both as an individual and through virtual teams
  • Demonstrate through delivery of projects the ability to motivate and influence business partners to deliver on milestones/commitments
  • Willingness to travel, as required (10-15%)
Singapore Singapore Singapore SG