• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 13 Dec 17

GCG - Regional Sales Practices Review – Sales Surveillance Analyst

GCG - Regional Sales Practices Review – Sales Surveillance Analyst

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17073242


Business Overview
Citi's Asia Consumer Bank serves more than 120 cities in 17 of the fastest-growing markets in the region. Citi offers a diversified range of products ranging from retail banking, wealth management, insurance, mortgage, Citi branded cards and loans to our 17 million clients. With more than a century of enviable brand and market leadership, we are competitively well-positioned to grow a high quality customer base that benefits most from our capabilities.
Key Responsibilities:
The role will be in the region and will involve working with GCB product owners, channel owners, control functions (ORM, Compliance, Internal audit, Ethics, etc) and other analytic teams such as Decision Management, Independent risk, IA, S&D, O&T workforce management, and leads across 18 countries including IPB, to leverage existing infrastructure or if not readily available, to work on data analytics and Sales Surveillance along with the lead and broader team:
This role has a specialist aspect as the Workstream covers the development of the "big data" environment that will be the core platform required for the go-forward BAU activities and case management activities for sales surveillance. This will require working closely with both the Data and Tech teams as well as the business leads in each of the countries.
  • Understand scenarios to be executed and coordinate with various technology teams (GCT/ DM/ CTO) to understand the dependencies, technical challenges, technology environment, data privacy etc and develop go-forward analytics process and sales surveillance process
  • Define and develop a core and common method and techniques to detect, investigate and size the impact of potential sales misconduct to the customer(s)
  • Develop, obtain approval from both internal or external authorities and execute corrective action plans which may include customer remediation plans, employee disciplinary actions, changes to incentive plans, or changes to sales processes
  • Document the tasks into a process, procedure and control document which will be auditable
  • Develop and deploy key management dashboards and create summary reports that show progress of corrective actions/ remediation, aggregate findings by product, channel, customer segment and market geography for trend analysis
  • Engage with the relevant teams to fine tune scenarios, analytics technique review process, case management process or escalation process based on the lookback review feedback
  • Develop and deploy key management dashboards and create summary reports for go-forward analysis, aggregate findings by product, channel, customer segment and market geography for trend analysis


The ideal candidate will meet the following requirements:
  • Preferably Master degree with strong academic background disciplines like Data Analytics or bachelors with significant relevant experience
  • At least 7-9 years of experience with proven track record in areas of financial services technology, data analysis, data warehouse processes and application of data analysis in consumer business
  • Demonstrated capabilities of working with the data management teams and the product / channel teams
  • Several years' experience working with teams with data management experience
  • Strong capabilities on senior management interactions, cross-business data management, and technology support teams to drive goals
  • Several years' experience liaising with teams with data analysis experience
  • Exceptional communication and interpersonal skill in senior management interaction & engagement, influencing business decision through adoption of analytics solution
  • Ability to negotiate with and influence Regional Line of Business Leaders, and In-Country Program Teams to achieve results that will impact the Regional Consumer business significantly
  • Ability to manage, develop and motivate virtual teams, and delivering results both as an individual and through virtual teams
  • Demonstrate through delivery of projects the ability to motivate and influence business partners to deliver on milestones/commitments
  • Willingness to travel, as required (10-15%)