• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 21 Sep 17

GCG - Merchant Business Expense Administrator

GCG - Merchant Business Expense Administrator

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17051333


General Description:
  • Manage the end to end ecommerce merchant implementation process from, Merchant MID set-up with respective PG (Cybersource and MIGS)
  • Handling and coordinating merchant queries and requirements, live and post live reviews and validation
  • Shaping business e-commerce strategy, working closely with the RM, merchant's support and  PG partner supports (CyberSource, MIGS, Wirecard, TNS)
  • Set up of Cybersource/MIGS accounts up to 10 Merchants per day,
  • registration of MIDs for 3D
  • Handling merchant queries until go-live
  • Coordinate Compliance changes between Citi systems and PG partners
  • Verification of test plan/test results in UAT and PAT
  • Investigation on e-commerce transaction discrepancy (including raising of INC)
  • Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring
  • Drive root cause analysis/corrective action process to ensure account team is improving service levels by analyzing corrective actions
  • Problems resolution, including escalation of issues to the correct department


  • Minimum 1 to 2 year's relevant experience in a Merchant Acquiring or E-Commerce business
  • Bachelor's degree in Accounting, Finance or business, IT
  • Keen analytical skills
  • Highly attentive to detail and organized
  • Effectively manages time to meet deadlines
  • Excellent communication skills, both verbal and written
  • Ability to work in a team and also self-directed
  • Ability to appropriately handle confidential information
  • Experience with Microsoft Office; highly proficient in Excel and
  • Basic knowledge in VB Macro
  • Experience in Merchant Acquiring Business