• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 16 Jan 18

GCG - Head of Sales Management Office

GCG - Head of Sales Management Office

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Business Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17054059


  • Reports to Retail Bank Head, GCG
  • Manages a team of analysts to plan, analyze, implement and communicate on sales incentive programs for Retail Bank sales staff within the approved regional incentive framework
  • Provides visibility and validation on incentive expense, and ensure it is within approved annual incentive budget
  • Ensures compliance with Citi policies relating to sales incentives (both monetary and non-monetary)
  • Provides analysis on various performance metrics, including productivity measures, headcounts, portfolios, etc.
  • Collaborates with and provides country input to Regional Performance Management Team on tactical and evergreen sales incentives
  • Ensures appropriate and timely accrual of expected sales incentive payouts
  • Partners with Wealth Head, Bancassurance Head and Banking Directors, as well as other key stakeholders to create and deliver on incentive strategy
  • Provide performance metrics for monthly and quarterly business reviews
  • Provide functional management of the sales incentives support team


  • Good relationship management, consultative and problem-solving skills
  • Personally committed and driven to deliver exceptional results
  • Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
  • Perform with a sense of urgency without compromising on quality of work
  • Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
  • A committed team player who is also able to work independently
  • University graduate with 10+ years of Consumer Banking experience (prior experience in banking sales, sales management, or sales incentive administration and analysis will be a distinct advantage)
  • Strategic thinker with proven ability to execute on deliverables
  • Strong business acumen, as well as numerical and analytical skills
  • Advanced spreadsheet and power point skills