• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-09-23

GCG - Digital Experience Manager

GCG - Digital Experience Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18051057


Citi's Global Consumer Bank serves more than 100 million customers in the fastest-growing cities in 24 countries worldwide.
The Global Consumer Bank (GCB) operates four geographical business lines - Branded Cards, Retail Services, Retail Banking and Commercial Banking - in Citi's three regions: Asia & Europe, Latin America and North America. With more than a century of enviable brand and market leadership in markets like the U.S., Mexico and Asia, GCB is competitively well-positioned to grow a high credit quality customer base that benefits most from our global capabilities. The Regional Customer Experience team helps create, deploy, and commercialize our digital platforms to deliver on business and customer satisfaction KPIs across Asia Pacific and Europe.
Role and Responsibilities:
  • As part of the Regional Customer Experience team, you will partner with business, design, and technology teams in agile scrums to help build and deploy digital app and web experiences in markets across Asia
  • You will create a digital product roadmap based on business priorities and customer needs, work with Design to translate the roadmap into quality experiences, and work with technology to implement within tight timelines
  • Work with marketing and engagement teams to drive campaigns that deliver to pre-determined KPIs
  • Interface with Legal, Compliance, Risk, and ensure that implementations meet key compliance, risk, and control needs to protect business and customer interests


Characteristics/Traits we are looking for:
  • Capable of working with and balancing the diverse needs of different businesses, regulations, and market landscapes
  • Strong in execution, with a demonstrated ability of delivering results under time pressure
  • Highly metrics-oriented, with a proven track record of commercializing digital platforms, and maximizing customer usage and business impact/revenue
Knowledge/Experience/Technical skills:
  • 6-10 years of experience across Digital Product Management or e-Commerce
  • Experience in the retail and wealth space is an added advantage
  • Comfortable working with multi-functional partners and internal stakeholders, across lines of business, Design, Technology, Risk, and Decision Management
  • Strong Product, Project and Time management skills
  • Prior experience of managing a scrum and working in an agile environment preferred
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