• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 23 Apr 18

GCG - Channel Delivery Senior Lead - Business Program Manager

GCG - Channel Delivery Senior Lead - Business Program Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Program/Project Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17020464


Insurance  is one of the Bank's key products and focus areas for Digital Transformation. The current Insurance platform is integrated with the Total Wealth Advisor (TWA) solution which enables Citi's Relationship Managers to understand their client financial needs and achieve their Insurance goals. In line with our objective to provide our clients with a remarkable digital experience, the current Insurance platform offers a paperless Sales experience. 

As part of the Insurance Digitization initiative, we are enhancing the current platform for improved efficiency and building the framework for a new Digital tool to deliver significant value in acquisition, campaign management, on-demand purchase, real time assistance and lead-generation.

The role is expected to lead the delivery & adoption of the Insurance Digital platforms and hence is extremely critical to the success of the Bank's Digital strategy.

Key Responsibilities:
  • Work with the regional and country wealth management teams to define the Insurance platform capabilities road-map and country roll-out schedules
  • Work with the internal technology organization to lead the delivery of the defined road-map
  • Work with regional & country wealth management teams to ensure standardization of the capabilities and processes across markets
  • Interface with key Insurance partners to understand how tocompliment partner's digital offerings, and in some cases, lead the charge on introducing new digital channels and ecosystems.
  • Support country through the roll-out and transition phase
  • Track and Drive adoption of the platform by the Relationship Managers
  • Management support and escalation for high impact production issues impacting the roll-out or adoption of capabilities
  • Work with regional operations and support teams to drive process efficiency through the adoption of the tool


The ideal Candidate will meet the following requirements:
  • 10+ years of professional experience in Banking Processes and Platforms or Fintech. Knowledge of Investments and Insurance products will be an advantage
  • Experience in leading large regional & global initiatives or teams
  • Experience with cross-functional initiatives that involve multiple stakeholders e.g.: Business teams, technology, legal, compliance, operations etc.
  • Experience related to business requirements definition, program management etc.
  • Strong interpersonal and communication skills. Ability to develop partnerships across teams
  • Strong presentation and influencing skills
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