• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 24 Sep 17

GCG - Banking Manager (Citi Priority)

GCG - Banking Manager (Citi Priority)

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17026637


Description

Summary:
  • To ensure smooth and efficient operation of the branch, maximizing client excellence, profitability and driving growth within the framework of compliance whilst protecting the Citibank brand
  • To manage and develop talent to achieve sales and foster a culture of integrity, client focus, and accountability
Responsibilities:

Leading & Managing:
  • Proactively communicate company goals, business strategies, and expectations to all staffs
  • Promote information on new initiatives (e.g., promotions, branch news, etc.)
  • Manage staff to ensure all employees are clear on work priorities and activities
  • Conduct daily huddles with the team to provide them with a clear focus and motivate them for the day ahead
  • Coach the team through actively providing constructive feedback, guidance and support
  • Help the team at all levels to understand their career progression opportunities within the branch and to create clearly defined development plans
  • Identify training needs and ensure staffs are developed on an ongoing basis to realize maximum potential, and organizing formal training initiatives where necessary 
  • Monitor performance against objectives and tackle areas of underperformance effectively
  • Motivate and energize staff to achieve goals
  • Foster teamwork amongst branch staff
  • Deal with conflicts quickly and fairly
  • Act as a role model for the staff and ambassador for the Citibank brand
  • Put measures in place to manage succession planning effectively
  • Actively champions all Citibank initiatives within the branch and local community
Compliance & Controls:
  • Oversee branch controls and compliance with defined operational policies and procedures (e.g., dual control, etc.) to effectively manage risk and ensure excellent internal audit ratings are achieved
  • Maintain robust KYC standards at the branch per policy and local regulation
  • Timely reporting of suspicious or unusual transactions (e.g., large cash deposits) as local laws require
  • Ensure appropriate sales practices are maintained at all times
  • Ensure that "red flags" are investigated and acted upon quickly to protect against fraud, AML, or other risks
Staffing & Talent Development:
  • Lead the recruitment and selection of staff across sales, and ensure new staffs are properly on boarded
  • Ensure staffs are receiving appropriate training and certification and assist in career path development
  • Ensure branch complies with local employment legislation (e.g., working time directive, etc.)
  • Manage unionized staff and implications thereof where applicable
  • Investigate staff misconduct and refer to disciplinary committee where necessary
Customer Service & Client Excellence:
  • Deal with customer issues or complaints quickly and efficiently when escalated
  • Ensure appropriate escalation of issues to head office
  • Meet and telephone new or valued customers
  • Ensure branch client metrics (NPS/CSLM) are monitored and appropriate action plans are in place to enhance client satisfaction
Branch Performance & Risk Management:
  • Monitor sales progress against targets of the day
  • Control costs to ensure profits are maximized
  • Perform credit evaluations on loan applications and ensure that risk management processes at branches are sound (margin calling on timely basis, execution of legal documents properly conducted, etc.)
Business Planning:
  • Manage an annual branch business plan (financials, branch execution plan for achieving overall strategic goals, risk-based pricing strategy, client value proposition, service delivery plans, etc.) Conduct business reviews with senior management (e.g., forecasting, sales reviews, etc.)
  • Liaise with other departments or superiors for ad hoc support business
Development & Franchise Growth:
  • Keep up to date with market trends and competitor information
  • Support new product launches and development/implementation of marketing programmers
  • Plan and implement business development activities to acquire new clients (e.g., client seminars, etc.)
  • Develop appropriate relationships and linkages in the local community to raise franchise profile and develop business
Administration:
  • Answer internal and external inquiries via email and telephone
  • Approve sales activities or other transactions when required
  • Seek approvals or information from other departments in the bank
  • Read internal emails & memos and disseminate to staff as required
Knowledge Management:
  • Keep product, banking operations and legal compliance knowledge up-to-date
  • Maintain awareness of company policies and procedures


Qualifications

The ideal individual will fit the following requirements:
  • A tertiary degree from a recognized institute
  • At least 6 years of branch/sales/operations experience
  • Exposure to working in a financial environment; minimum 3 years at a banking institution
  • Sound understanding of local/global operational control standards, and requirements under local regulations
  • Sound understanding of banking products (liabilities, assets, and investments)
  • Licensing requirements (as applicable locally), e.g., insurance, investment, foreign exchange, etc.
  • Technical grounding in performance management, discipline and grievance policies, and time management
  • Understanding of recruitment selection techniques, coaching, and individual and team development
  • Understanding and experience of finance including turnover, profit and loss, budgets, margins, forecasting and targets/KPIs